The company is set to enact a voluntary recall of power cords for its Surface Pro, Surface Pro 2 and Surface Pro 3 devices sold prior to July 15 last year.
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A Microsoft spokesperson said:
As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly.
Microsoft will soon share details on how eligible customers can order replacement power supplies.. The company claimed in October 2015 that it was shipping roughly 500,000 units a month, so even if only a small percentage of users are affected, it might be a large number of them.
If you own an older Surface Pro, you’d do well to use it only when absolutely necessary and to handle the power supply with caution until you can get a replacement.
Microsoft launched the first Surface Pro back in early 2013 and followed up with the second iteration later that year. The Surface Pro 3 arrived in 2014 and was superseded by the latest version last October.
➤ Microsoft to recall huge number of Surface power cords on overheating fears [Channelnomics Europe via Engadget]