This article was published on September 26, 2017

Uber now lets drivers leave detailed feedback about riders

Uber now lets drivers leave detailed feedback about riders
Inés Casserly

Amidst a series of troubles worldwide, Uber is taking steps to ensure its drivers feel as safe as its passengers.

The company’s new Feedback for Riders takes rider ratings beyond the stars. Starting today, UberPOOL and UberX riders in the US and Canada will be able to receive constructive feedback in order to create a better community for both drivers and riders.

The company is aware that passengers check (and care about) their rating, but most of the time don’t know the reason behind it. Now, they’ll have a “detailed” explanation as to why they received the score they did, just like drivers do. Drivers will be able to justify their four-stars or less within following categories:

  • Attitude
  • Wait time
  • Number of riders
  • Patience
  • Wanted new route
  • Cleanliness

This comes as a part of Uber’s 180 Days of Change, an initiative taken by the company in June to let its drivers have a say.

For the next 180 days (and beyond), we’ll be making meaningful changes to the driving experience. Some changes will be big, some will be smallーall will be changes drivers have asked for.

Through ratings, the company has been able to keep a track on its drivers and ensure that bad behavior is punished, as well as good behavior rewarded. Information of this kind is indispensable for Uber, since it’s one of the only ways it can gather information about what goes on in each particular ride.

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