Update 16/7: British Gas says it’s reviewed its policy after feedback from customers and will work to allow password managers in the future.
Update: In light of this post and other feedback it has received, British Gas says it’s going to review its stance on password managers. Hooray!
@TheNextWeb We take digital security very seriously; in light of the feedback we’ll take a look at our approach to password managers. ^Matt
— British Gas (@BritishGas) July 15, 2015
Original story follows…
@Sacro Hi Ben, I understand but as a business we've chosen not to have the compatibility with password managers. Thanks, Joe
— British Gas Help (@BritishGasHelp) July 14, 2015
Unsurprisingly, security experts are disappointed that the company has decided to make things harder for customers who want to use strong login credentials.
Here’s well-respected computer security expert Graham Cluley:
— Graham Cluley (@gcluley) July 15, 2015
And widely-followed Taylor Swift-themed security commentator InfoSec Taylor:
— SwiftOnSecurity (@SwiftOnSecurity) July 15, 2015
They’re just two of the many people in the know who have told the company it is making a big mistake. I’ve contacted British Gas to find out more about this patently short-sighted decision.
Feat image: GIF created from British Gas TV commercial
Read next: The future of cards in Web design