All stories in Customer Experience
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No need to mourn the death of the third-party cookie
Amid the whirlwinds of the industry’s response, it’s become abundantly clear that the demise of the cookie is probably ...
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How Netflix uses psychology to perfect their customer experience
If there’s a company that’s synonymous with seamless customer experience, it’s Netflix. It has become the defacto entertainment source for many. So much so that 15 percent of the world’s web traffic goes to Netflix. But when your experience is industry-leading, how do ...
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Design thinking gives you an edge over your competitors
Banks have to adapt to an era in which the major Internet players are making inroads to their business. Design thinking gives ...
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AR's future is more than just games, it will change the way we make decisions
The possibilities of mixed reality are much broader than hardcore gaming, cinematics or putting mustaches on your selfies. ...
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How chatbots are pumping up customer service
It’s no secret that in this instant gratification economy, customers demand immediate responsiveness from brands and expect fast and reliable customer service across all channels. Customer care is moving quickly to keep up with evolving technological opportunities and companies ...
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Banking while browsing: The e-commerce solution
The banking world revolves around being digital. Here’s how they can keep up with consumer demand while creating a more ...
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Is artificial intelligence the future of customer service?
Dealing with customer service sucks – it is the bane of our existence as consumers. With some help from AI, customer service ...
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Design thinking as a strategy: How understanding innovation creates innovation
A design mindset is not problem-focused, it is solution focused and action-oriented towards creating a preferred future.
