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Napier Lopez
ReporterNapier Lopez is a writer based in New York City. He's interested in all things tech, science, and photography related, and likes to yo-yo in Napier Lopez is a writer based in New York City. He's interested in all things tech, science, and photography related, and likes to yo-yo in his free time. Follow him on Twitter.
After recalling the Galaxy Note 7 due to the risk of an exploding battery and halting its sales, Samsung has now clarified its exchange program in the US.
Basically, you’ll have two options:
- Exchange your Note 7 for another Note 7
- Exchange your Note 7 for an S7 or S7 Edge (as well as any Note 7 specific accessories), and a refund for the price difference between devices.
Samsung says it will start replacing the Note 7 “as early as next week”
You can either call Samsung (1-800-SAMSUNG) or visit the store where your purchased your phone to get a refund. You’ll also get either a $25 credit on your phone bill or a $25 gift card.
Meanwhile carriers are providing their own solutions. T-Mobile has already detailed an exchange and refund program, and the other major carriers are offering similar exchanges.