The heart of tech

This article was published on November 21, 2016


PSA: Apple will replace your iPhone 6s battery for free if it’s shutting down unexpectedly

PSA: Apple will replace your iPhone 6s battery for free if it’s shutting down unexpectedly
Abhimanyu Ghoshal
Story by

Abhimanyu Ghoshal

Managing Editor

Abhimanyu is TNW's Managing Editor, and is all about personal devices, Asia's tech ecosystem, as well as the intersection of technology and Abhimanyu is TNW's Managing Editor, and is all about personal devices, Asia's tech ecosystem, as well as the intersection of technology and culture. Hit him up on Twitter, or write in: [email protected].

Apple acknowledged today that some iPhone 6s handsets have been shutting down unexpectedly.

As such, the company will replace the batteries for these devices at its branded retail stores and authorized service provider centers for free.

If you’re facing this problem with your iPhone 6s, Apple says there’s no cause for concern as it isn’t a safety issue. Plus, the company believes it only affects devices within a limited serial number range that were manufactured between September and October 2015. You can find more information on this page.

The issue is separate from the ‘touch disease‘ problem seen in some iPhone 6 and 6 Plus devices a few months ago, which causes symptoms such as a flickering gray bar across the top of the screen and reduced touchscreen responsiveness. Apple said last week that clumsy users who may have dropped their phones are likely to blame and that it’ll charge $149 for repairs. A class action lawsuit was filed against the company over this problem back in August.

Also tagged with