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This article was published on June 23, 2018


Apple announces new warranty program for faulty MacBook and MacBook Pro keyboards

Apple announces new warranty program for faulty MacBook and MacBook Pro keyboards
Bryan Clark
Story by

Bryan Clark

Former Managing Editor, TNW

Bryan is a freelance journalist. Bryan is a freelance journalist.

Apple today officially acknowledged the existence of faulty keyboards in its most recent MacBook and MacBook Pro laptops.

The problem, caused by a faulty butterfly key switch mechanism, caused many of the laptops’ owners to experience keys that stuck, or failed to function as intended. Today, Apple not only acknowledged it was an issue — after months of pretending it wasn’t — but offered a new extended service program to fix affected machines.

According to Apple’s service page, the program covers the following issues:

  • Letters or characters repeat unexpectedly
  • Letters or Characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

The program will fix any 2015 (or newer) MacBook (Retina, 12-inch), and any 2016 or newer MacBook Pro (13-inch or 15-inch).

To take advantage of the program, Apple suggests visiting any Apple authorized service provider, an Apple retail store, or mailing the device to the Apple Repair Center — details can be found here.

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