Most people shop on Amazon because of its large catalog and competitive pricing – prices so good that sometimes, they drop even lower just days after you’ve made a purchase.
When this happens, Amazon customers are generally able to request a price adjustment and be refunded the difference within seven days of purchase. According to a customer thread on Reddit, however, this is no longer an option.
In a statement to Recode, Amazon says the price adjustment policy only applied to televisions – refunds for all other categories of purchases fulfilled by Amazon were considered “exceptions.”
Some consider the move to be a direct response to startups that help customers track their purchase receipts and items bought to notify them when there’s a price drop. Amazon even noted to Recode that it advises against sharing account credentials with third parties (such as these price drop monitoring services) for security purposes.
It looks like the company is attempting to make its refunds and returns policies more strict overall –it also adjusted its Returns Policies for Amazon India to specifically exclude “Mobile phones, Tablets, Laptops, Desktops, Monitors, Cameras, and Camera lenses.”
For items outside that category or TVs, it’s back to the old return and repurchase route. Hope you kept the boxes your purchase came in.
Pssst, hey you!
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