Apple is reportedly investigating a bug on the iPhone 7 and iPhone 7 Plus which results in devices losing cellular service once Airplane Mode is disabled.
The exact cause of the issue remains unknown, but internal documents obtained by MacRumors suggest that the company is currently working on a patch for the problem.
While it develops a permanent fix, Apple is informing authorized service providers to instruct customers to reboot their iPhone if they can’t connect to a network. If the glitch continues once they’ve restarted their handset, they should turn it off, re-insert their SIM card, then switch it back on. In some cases, however, Apple is willing to replace the unit. Although, the exact circumstances for a replacement are unclear.
MacRumors reader Yasser El-Haggan allegedly received a new handset after he documented the issue by uploading the following video to YouTube.
Armed with this evidence, El-Haggan visited his local Apple Store, where they swapped his device for a new one.
It would appear that this isn’t an isolated incident, though. The staff informed him that they’d seen — and dealt with — the issue on a few other handsets.
The Internet is full of reports of the glitch. Some users are even claiming that they’ve experienced the problem on their iPhone 6s.