We stand by our argument that Twitter should have 24-hour service engineers by now – a stable service is ‘mission critical’. We’ve reached out to Twitter for comment.
Many Twitter users are experiencing a problem today – their timelines haven’t updated in hours and as of yet there’s been no word from Twitter HQ (Update: see below).
At 8.35 GMT (over six hours ago at the time of writing) new tweets dried up for me and (judging by a Twitter search) lots of other users.
Not all accounts are affected and even those who are can still happily tweet and see replies – still it’s a major problem and is crippling Twitter for many.
This is a familiar problem – Twitter has these glitches from time-to-time – but after six hours you’d have thought Twitter might have noticed and updated their Status Blog with a reassuring update that they were aware of the problem and were working on a solution. Alas no, they’re silent.
As Twitter becomes a utility for increasing numbers of people, it really can’t afford to be complacent with service faults. The fault may have emerged in the middle of a weekend night at Twitter HQ in California but do they not have 24-hour service engineers? If not, why not?
We’ll update this post when we finally hear from Twitter.
UPDATE: As a commenter has noted, Twitter Lists are still working so a workaround for the time being is to create a List of the people you’re most interested in. This List will update as usual. No news from Twitter yet, eight hours since the problem began.
UPDATE 2: 10 hours after the problem began, Twitter has just updated the Status Blog with the following: “Some users are experiencing no new updates to their timeline. We are aware of the issue and investigating.”
UPDATE3: It finally looks like affected accounts are returning to normal.
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