As a result of the reported rape of a passenger by an Uber driver in New Delhi, India this week, the company announced today that it is officially suspending operations in the city.
“The events of this week have made us reflect on our operations in India and we are immediately undertaking a number of important actions. During this review, we will suspend operations in New Delhi,” it said in a blog post.
Following the incident, the city moved to enact a ban on Uber (and other similar taxi services) operating in the city, with Hyderabad following suit.
In the blog post, Uber said that it “must do better” and that it is conducting a full review and audit of its verification, rider feedback and support processes. It also said that it is evaluating its additional screening options to include background checks on all drivers in India “above and beyond what is currently required.”
The company also said that it would be partnering with local organizations that champion the safety of women in New Delhi. It didn’t say when it planned to re-open for business in the city.
Of course, officially ceasing operations in a city that is contemplating a ban perhaps isn’t susprising, but Uber often finds itself in that position and rarely puts things on hold.
➤ MOVING TO A SAFER DELHI, TOGETHER [Uber]
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