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This article was published on January 13, 2014

Snapchat apologizes for increase in spam, recommends users adjust settings so only friends can send them snaps

Snapchat apologizes for increase in spam, recommends users adjust settings so only friends can send them snaps
Emil Protalinski
Story by

Emil Protalinski

Emil was a reporter for The Next Web between 2012 and 2014. Over the years, he has covered the tech industry for multiple publications, incl Emil was a reporter for The Next Web between 2012 and 2014. Over the years, he has covered the tech industry for multiple publications, including Ars Technica, Neowin, TechSpot, ZDNet, and CNET. Stay in touch via Facebook, Twitter, and Google+.

Snapchat today admitted to an increase in spam on its service, a hot topic of discussion on social networks this past weekend. The company said it is sorry for the jump in unwanted photos and videos, but blamed the problem on having such a popular app rather than its own shortcomings:

We want to apologize for any unwanted Snaps and let you know our team is working on resolving the issue. While we expect to minimize spam, it is the consequence of a quickly growing service.

Snapchat also had some advice for its users looking to avoid spam: only let your friends send you messages. You can adjust your settings within the app so you receive snaps from “Only My Friends.” Last but not least, the company says it believed the spam issue is unrelated to the Find Friends hack over the holidays.

See also – Confirmed: Hackers exploit Snapchat’s security hole, leak 4.6m usernames and phone numbers online and Snapchat responds to hack by promising app update to let you opt out of its Find Friends feature