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This article was published on March 3, 2017

One small step for you, one giant leap for your customers


One small step for you, one giant leap for your customers

Speech to text applications and services have been around for some time now. Companies like IBM, Amazon, Google and Apple are using this technology to offer personal assistants like Alexa or Siri.

Now you can be the one to even take it a step further. You can create state-of-the-art AI apps without being an AI expert. With the off-the-shelf Watson API’s in IBM Bluemix.

 Smarter chatbots

More and more businesses are using chatbots to service clients via mobile or web based apps. But what used to be a simple scripted Q and A is transforming into a genuine conversational interaction.

The chatbot has evolved into a personal assistant that learns, adapts and interacts. It’s a way of taking service to a new level and offering customers an engaging and personalized experience… by adding intelligence.

Enter Watson

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Being able to understand natural language, Watson understands the customer and responds in a more personalized and natural manner. IBM Watson analyzes all available data as well as features like tone and sentiment, to offer a customer experience that is far beyond anything experienced up till now.

So how about giving your next app some state-of-the-art cognitive skills?

AI master in a minute

The best news is, you don’t have to be an AI expert or even write your own algorithm to add intelligence to your app. Bluemix makes it easy to enrich any application with the cognitive power of Watson.

Just think about the desired functionalities and pick the corresponding API from the rich catalog. Then use your own language, architecture, and design to create the AI app that might be the game-changer in your business.

So, by adding Watson’s capacities to your app, you can easily take tailor-made service a step further. Or maybe even a giant leap.

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