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This article was published on September 16, 2013


    Ofcom calls for UK broadband providers to ‘remove the inconvenience, delays and uncertainty’ in switching

    Ofcom calls for UK broadband providers to ‘remove the inconvenience, delays and uncertainty’ in switching
    Paul Sawers
    Story by

    Paul Sawers

    Paul Sawers was a reporter with The Next Web in various roles from May 2011 to November 2014. Follow Paul on Twitter: @psawers or check h Paul Sawers was a reporter with The Next Web in various roles from May 2011 to November 2014. Follow Paul on Twitter: @psawers or check him out on Google+.

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    More than 18 months after Ofcom first unveiled plans to make it easier for UK broadband and landline users to switch providers, the UK’s communications’ regulator is still urging companies to remove any further barriers.

    Speaking at an Ofcom-hosted event earlier today, Ed Richards, Chief Executive of Ofcom, said the industry needed to: “…transform switching; to remove the inconvenience, delays and uncertainty that currently can bedevil consumers when trying to change their provider.”

    Ofcom announced new measures back in August, designed to help the public switch broadband/landline providers with less hassle. In short, the provider that’s gaining the customer should now lead the entire transfer on behalf of the user, much like what happens in banking. But Richards merely called this a “step in the right direction,” adding that they should go much further, such as looking at issues for consumers switching between bundles.

    You can read the full speech below.

    Ofcom | Speech for Consumer Conference