Update (January 6, 2022): Google has issued the January security patch for Android, which has a fix for this bug
I’m not gonna sit here and decry current technology, quite the opposite. To this very day, there’s something magical about smartphones. I can use them to watch movies, make music, work… anything, really.
Despite this, I — a caveman — still expect my pocket rectangle to do one basic thing: be a phone.
Yes, friends, last week a Reddit user shared an issue with contacting the American emergency services. Specifically, they used a Pixel 3 running Android 11 on Verizon.
Without going into too much detail (you can read the full saga here), the user dialled 911 following a call with their mother. After one ring, their phone stuck and they were unable to “do anything other than click through apps with an emergency phone call running in the background.”
In its statement (posted on Reddit, of course), the company pointed to the two aforementioned reasons for this issue:
- The user has Microsoft Teams downloaded
- And they are not logged in
Google stated that it is working with Microsoft to fix the issue. But if you’re worried about it now? Make sure you “uninstall and reinstall” Microsoft Teams. I’m sure that’s very reassuring for everyone to hear.
Honestly? This is a shitshow.
As I mentioned at the start of the piece, modern smartphones are magical. The reason for this is they’re also mind-bendingly complex. It’s almost impossible for any single person to understand all the intricacies of current mobile operating systems. Saying this, making calls — especially to emergency services — must be foundational.
In other words, this fuck up shouldn’t be possible. But it is. And it happened.
The more I think about it, the more fitting this failure is. Tech has become so advanced, and our devices so integral to how we live, that we’re forgetting what hardware was specifically made for.
So welcome to the modern world, a place where your phone can fail at being a phone.
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