Dropbox Pauses Photo Backups on iOS Apps Due to Issue

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Jon Russell

Jon Russell was Asia Editor for The Next Web from 2011 to 2014. Originally from the UK, he lives in Bangkok, Thailand. You can find him on T (show all) Jon Russell was Asia Editor for The Next Web from 2011 to 2014. Originally from the UK, he lives in Bangkok, Thailand. You can find him on Twitter, Angel List, LinkedIn.

Update: Dropbox has fixed the compatibility issue. You’ll need to download the latest version to have everything work correctly: Dropbox and Carousel.

Dropbox has “temporarily suspended” the auto-upload feature that syncs photos and videos in its primary iOS app, and the iOS version of its Carousel photo sharing app, following an issue with iOS 8.

The company said in a blog post that it has run into problems with the latest version of iOS, which lead to some users’ media not being auto-uploaded as they expected. That’s a big problem if they then delete it from their device thinking that it is safely stashed in Dropbox’s cloud.

“If you upgrade to iOS 8, don’t delete photos or videos from your devices until you’re sure that your stuff has backed up to Dropbox,” the blog post warns users.

There’s no timeframe for when Dropbox will resolve the issue, but it says it is working with Apple to sort things out.