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This article was published on April 10, 2014


    Customer service software platform Zendesk files for IPO, acquires live chat service Zopim

    Customer service software platform Zendesk files for IPO, acquires live chat service Zopim
    Ben Woods
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    Ben Woods

    Europe Editor

    Ben is a technology journalist with a specialism in mobile devices and a geeky love of mobile spectrum issues. Ben used to be a professional Ben is a technology journalist with a specialism in mobile devices and a geeky love of mobile spectrum issues. Ben used to be a professional online poker player. You can contact him via Twitter or on Google+.

    Zendesk, the customer support and issue tracking software-as-a-service platform, has announced its intention to file for an Initial Public Offering (IPO) on the New York Stock Exchange.

    The company filed its letter of intent with the US Securities and Exchange Commission (SEC) today, but didn’t reveal how many shares it will offer or the initial price range. It is seeking to raise a maximum of $150 million, according to the filing statement.

    Clearly with momentum on its mind, Zendesk also announced the acquisition of live chat software company Zopim today, which it says will be used to expand the live chat capabilities of its customer service platform.

    In the same SEC filing, Zendesk revealed that it paid $15.9 million in cash and common stock for the company, and that there’s a potentially fruitful retention plan “to which we will pay up to $13.9 million in cash and equity consideration over two and three years, respectively, to Zopim employees in connection with their continued employment”.

    The Zopim live chat module will also continue to be sold separately as a standalone product, the company said.

    ➤ Zendesk

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