By and large, the Switch is a big hit — Nintendo is even doubling production to get more consoles on the shelves. But it has had its problems, including the widespread issue with the left Joy-Con, which de-syncs from the console randomly.
Of course, Nintendo isn’t calling it a “problem” or any other word which might have a negative connotation. In a statement to Kotaku, it said the following:
There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation (emphasis mine) has resulted in wireless interference with a small number of the left Joy-Con.
Despite its protestations to the contrary, Nintendo must know on some level that something is broken, because the company’s offering to fix it for free. Anyone can send their controllers to Nintendo directly after consulting customer support.
CNET sent a defective controller to Nintendo for the fix. Before-and-after pictures show the fix is a small piece of conductive foam to the side of the Joy-Con.