Adobe restores Creative Cloud services after extended outage [Update]

Adobe restores Creative Cloud services after extended outage [Update]

Adobe has reported on its @AdobeCare twitter feed that Creative Cloud services, which had been down for more than 24 hours, have now been restored.

According to a series of tweets:

“Adobe ID issue is resolved. We are bringing services back online. We will share more details once we confirm everything is working.”

Adobe said further, “We have restored Adobe login services and all services are now online. We will be sharing a complete update on the outage soon.” and  “We know we let you down. We apologize and are working to ensure it doesn’t happen again.”


Earlier today, Adobe had confirmed that its Creative Cloud online service, which powers access to some 16 creative applications including Photoshop, Illustrator, InDesign and their helper resources, was not accessible online anywhere in the world. The first issues cropped up as early as Wednesday afternoon.

While it was still possible to work on Creative Cloud apps that had already been downloaded to the local hard drive, any need to interface with the cloud — for TypeKit fonts, syncing and sharing, or the FormCentral service — was not possible.

Adobe issued a statement saying the following:

Adobe login is currently offline, impacting access to some Adobe services. We apologize for the disruption. We have identified the cause and are working to restore the service as quickly as possible. We will share updates on Twitter at @AdobeCare.

The company has been tracking the outage on its Creative Cloud System Status page, which now reports that all systems are operational.

We’ll keep this post updated as Adobe comes out with more information on how and why this happened.

Note: This story was originally posted at 11:00 am and was updated at 6:00 pm Pacific Time.

Image credit: Ian Usher / Flickr

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