All stories by Benjamin
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What customer success managers actually do all day
People with ‘customer success’ in their job title haven’t been around for very long. They’re kind of like sales, ...
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A SaaS owner’s guide to managing your customer support process
While your blog is the external face and voice of your company, your support team is the internal one. According to Jason ...
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I analyzed 250 SaaS pricing pages — here’s what I found
We recently had a major overhaul of our pricing and landing page and wanted to get a good idea of what a high-converting ...
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From Marx to Microsoft: the origins of flat design
Help me. I’m on a laptop running Windows 8 right now. Like many others, I hate it and think it’s the worst operating ...
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How Microsoft’s secret user onboarding process fooled us all
What happens if you make software too difficult to use? Probably the same thing that happens if you never made it at all ...
