As many as half of all companies running social media marketing campaigns are seeing their messages fall upon deaf ears, according to data from the Digital Life 2012 report published by TNS today.
The report, which is based on the assessment of how 72,000 selected consumers from 60 different countries interact with brands and products online, found Brits and Americans to be the most unresponsive to digital marketing campaigns.
While consumers in the US (60 percent) and the UK (61 percent) may be cynical, those in developing markets were found to be more considerably more open to engaging with companies over the medium with Columbia (33 percent) and Mexico (37 percent) the most fertile grounds for social media campaigns.
The report also found that 59 percent of those in developing markets view social networks as an excellent source for learning about brand and products. That’s considerably higher than than the 44 percent average worldwide.
While consumers are losing interest in brand campaigns there is an increase in attention paid to comments from friends, peers and even strangers are growing in influence, with almost half of those questioned using the Internet to post comments about products and brands.
TNS believes that companies should place greater emphasis on how they communicate with consumers if they want to reach audiences more effectively, as Matthew Froggatt, the company’s chief development office, explains:
The online world undoubtedly presents massive opportunities for brands, however it is only through deploying precisely tailored marketing strategies that they will be able to realise this potential. Choosing the wrong channel, or simply adding to the cacophony of online noise, risks alienating potential customers and impacting business growth.
The findings on each market’s openness to social media marketing are nicely summarised in the chart below.
The TNS findings echo a recent report on corporate social media marketing in Asia. Carried out by PR firm Burson Marsteller, it found that message and strategy were lacking in the region despite the fact that many firms had established a presence on social media sites.
Alongside the announcement, TNS has a large amount of research from the report available within its website. We’ve had a good look and will be posting a deep dive into the data very soon.
Update: TNS has released the below video recapping key points from its report



















I work in a small community an we actively engage many of our "Fans" and my numbers are much higher than that for a small business. Id like to see a breakdown between corporate brands and small business.
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Likeinteresting data. I was in charge of the research in Brasil a couple of years ago and I can say that their marketing industry and interactive industry is quite close that they had been able to blur the line between them, but with really high quality ideas and campaigns.
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Likenot surprising at all. thought it would be a higher rate to be honest.
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LikeThe numbers and the chart simply don't make sense, maybe the deep dive will actually add up.
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LikeIndeed. I had no idea about many campaigns in Pakistan until i actually met volunteers face to face. Could this be because of Spam making entries in our streams?http://engine021.com
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LikeIf I've read this right, the places where 'message' and 'strategy' are strong are resistant to brands. Which is surely a huge learning edge for all of us....?
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LikeConversation from Twitter
jeffsheehan thenextweb Of course, I'm not worried about that.
badrhinoinc Thanks! Have a great weekend. Talk to you soon ;)
For putterfingers Did you know? 1\/2 of ALL social media campaigns go un-noticed, say report. http:\/\/t.co\/CqX2SYwj via Talkativeonline
sarahethomas that shouldn't really surprise us …
aqualung no, but there are still too many ppl focussed on creating that killer social / viral campaign without a braoder framework in place
sarahethomas a favourite rant of mine for some time :) … conversation --> relationship --> transaction - no shortcuts!
alexsobieski tnwsocialmedia people connect w people, not brands. article doesnt surprise me, i wld guess 1/2 all campaigns go unnoticed!
alexsobieski tnwsocialmedia heres the key iMO "there is an increase in attention paid to comments from friends, peers and even strangers"
kloscorrea Y cuándo un contenido se vuelve viral?
alejandrodusa Cuando de forma y fondo impacta al público
kloscorrea Por qué no concentrarse en hacer todos los contenidos virales? Es costoso?
alejandrodusa para mi son una consecuencia producto de muchos factores.
jeffsheehan Makes sense. We're so brand-saturated that we have to find another way to filter stuff out. Friends make great filters.
Carlson_Toyota Thanks for the RT!
kcabana More than half, I bet :(
Kristin_Uhlig great post
cBoxBid Well thanks! Thanks for RT'ing.
Talkativeonline
good riddance?
EuroRSCGSensors dobry wieczór ;) Dziwne tezy propaguje ten raport. Trzeba się w niego zagłębić
megafoni A co Was zdziwiło? ploedl bez wzruszenia przyjął wyniki ;)))
EuroRSCGSensors megafoni W Krakowie rozgorzała dyskusja :)
ploedl :))))))))))))))))))) megafoni
rennie_c Half of all #SocialMedia campaigns go unnoticed, says new report --> Looks like they're not doing their job properly!!
TadekSolarz van campagnes via klassieke (radio/tv/gedrukte) media wordt nog maar 14% opgepakt, p2p heeft echte meerwaarde!
kbrowninisrael Was that little green-grey box on the map between Africa and Asia supposed to be Israel, do you think?
debizseo Either that or Hamas ;)
kbrowninisrael ;) Seriously, though - I wonder if stats are different if you're targeting Anglos in Israel or any of those countries.
debizseo I'm sure that makes a difference, and would assume the stats change quickly when you use strategy and metrics too
Conversation from Facebook
The title is misleading because it lumps all social media campaigns together. If social media campaigns use earned channels then the picture is different. As the article states itself, "[...] there is an increase in attention paid to comments from friends, peers and even strangers are growing in influence, with almost half of those questioned using the Internet to post comments about products and brands."