I am writing to you today as a concerned user of Facebook. I’m sure you’ve read similar things in the very recent past, but I’d like to add my 2 cents.
With the new ideas that you’ve implemented on Facebook, you have some great possibilities. I think that many of us would welcome the ability to centralize a lot of our Internet activity, and to share that in a social manner.
The issues, however, lie in how you’ve chosen to integrate these ideas.
Obviously you saw the backlash when Google announced Buzz, and gave us the ability to opt out of the service if we didn’t like it. The problem, as you know, is that we shouldn’t have to opt out of changes, we should have the ability to opt into them.
Clearly, Facebook is not Google but you should stop to consider the fact that we are not just a flock of numbered sheep. We are your users, and we’re frankly pretty tired of being pawns. Obviously, your business has to make money. In fact, we want you to do just that. But not at the cost of our privacy and by providing us with a lack of options.
There should be more exclusivity across your platform. Opting out of one thing should not prevent me from using something else unrelated. That’s called punishment, not architecture. Perhaps some of the users of your service are children, but we’re also called your customers. Treat us as customers first and you’ll likely have fewer problems moving forward.
I find it almost humorous that your company has dismissed our complaints. The problem, though, is that it’s not funny. It’s dangerous to you and your company. True, the average user might not care much about privacy, because they’ve never been adversely affected by it. But give it time and they will be. Then what do you do with that backlash?
Of course, I can already hear the response – “they can leave if they don’t like it”. Many have and many more will. But even upon making that decision, your company continues a flow of deceit. You show us pictures of people in our friends and tell us that they will not be able to communicate with us anymore. Really, Mr. Zuckerberg? Last time I checked, my fiancée knew where I lived.
In short, you are your own worst enemy when it comes to figuring out what people will like. Just because a group within the Facebook compound thinks that something is cool, that is not representative of the rest of the population. You’re uniquely unqualified to make that decision. You see everything you do as amazing. We see it as another annoying step required to operate how we wish.
So keep listening to the “Like” buttons of the 12 year olds, when your fastest growth numbers are in their 50′s and 60′s. Keep blindly stumbling into more “features” that will tell the world the last time I blew my nose. Keep forcing me to spend an hour updating my settings each time that you decide it’s time to change the base of how your site works. You keep doing these things, and I’ll keep preaching the gospel against your ignorance for what your customers truly want.
Oh, and while you’re at it, keep screwing over Zynga. If you want to make a lot of us happy by not having to hide Farmville status updates, keep forcing Zenga’s hand until they leave Facebook.
















Common stop whining like pussies about privacy and if you don’t like it quit the dam Facebook.
Touchy, Joe. Forget your meds this morning?
ah I see so that’s your solution to everything? Don’t like it so quit it?
If you don’t like the post Joe stop whining like a small cat and stop reading TNW
well said Brad
Joe can’t spell we know that, he sounds like one of the problems as well.
Joe must work for Facebook, then.
In any case, more power to what you said, Brad. Now if only they would LISTEN!
I agree with the argument of this post. So what is the answer – should everyone gravitate to Buzz and dump FB?
I agree 100%
Left FB a month ago. While I miss the friend contact book, I do not miss the BS that is the FB company.
What does the majority think? I would guess Zuckerberg is listening to them.
Suckerberg thinks he is Web 2.0′s Steve Jobs.
It’s no big deal, most large corporations make you opt-out of features be it in web services or software. Just opt-out and leave others to enjoy new features
I think the answer is to spread the word about how to protect your privacy and control how much information you give out online. If enough people choose to restrict or stop giving out information publicly, Facebook will *have* to adapt their policies. Personally, I always check my Facebook privacy setting periodically, and remove any apps that I don’t need any more.
I understand your frustration, but have to say I believe you are confused. The definition of “customer” is “someone who pays for goods or services.” http://lmgtfy.com/?q=define+customer
We are not Facebook’s customers. That description belongs to their advertisers and partners. Facebook users are their product.
Dear Facebook.
You will be doomed in a couple years. Goodbye :)
Brad is speaking for the balance of FB users Joe, but he does not have the ability to get us all to just quit. Brad quitting does not solve the problem of the millions of FB users being abused by the system.
Good point Kerry. What if FB offered a paid subscription for users to op-out of advertising?
I personally hate the constant changes in FB. I always have trouble finding things.
Hear, hear! They owe it to their consumers/audience to actually stop and listen to their protests.
The FB users are the customers! I worked my whole life in show biz and Marketing. We are the ‘audience’…as with American Idol. The more users…the higher dollar they can get for advertising space.
FB’s complete disconcern and outright abuse and discrimination…on my part against disabilities…and many have written only to get e-mailed stock answers and “our decision is final’ answers….is nothing short of Socialist, greedy people.
Off with their disabled heads and no recourse.
Farmville will survive without facebook, FB will be sued someday because even after you’re gone, kicked off or by choice, they retain your info and e-mails to defraud their advertisers into believing their numbers are much higher than they are.
We are the consumers who READ that advertising…therefore, we are the customers of both FB and the advertisers!!
The advertisers are getting ripped off…
They are customers too…
Hmmm….
No contact numbers and this type of behavior in our, or any other society???
I’ve made up my mind about where I see this going…and I only had to use my common sense.
Where is Google when you need a World Wide customer friendly, WITH A CALL CENTER, TECH SUPPORT, ETC…Social network.
FB is needing a Facelift fast…but scars will still show.
I’d much prefer a fresh face anyway!
FB’s new slogan…”Got Spam?”
or…”Mean people ZUCK”!
My personal ID has been stolen…..was it due to facebook giving out my address and date of birth to the world when It was supposed to be hidden to everyone that was not my family?
I had a very awkward situation happen to me on here today on chat. I need to place a complaint so this doesn’t happen to anyone else on here! This person doesn’t deserve to be on fb! It has happened to my sister and I both and we want rid of this bad situation!