Having introduced its new One range of Android smartphones last month, HTC is staying true to its mantra of delivering experiences by signing a new deal with remote-assistance software specialists LogMeIn to install its LogMeIn Rescue software on all future HTC Android devices.
The agreement will see LogMeIn provide HTC’s worldwide call centers with software that will be capable of connecting to the company’s newest Android devices, allowing customer care staff to “remotely configure, diagnose and troubleshoot a technical issue wherever the customer has a data connection.”
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Installed a troublesome app, can’t get your device to perform a specific task or need a hand setting up something on the device? HTC wants to come to your rescue wherever there is a data or Wi-Fi connection present.
“HTC is committed to providing the best and most personal customer experience in the mobile industry, from designing great products to delivering superior after-sales service and support,” said Simon Harper, VP of global customer experience at HTC. “We believe LogMeIn’s technology, team and vision are a great match for HTC and for our customers and will allow us to continue to create great experiences for our customers.”
HTC will embed a LogMeIn Rescue applet on the device, if the carrier consents. If the carrier does indeed do that HTC technicians can run remote diagnostics, push common device and network configuration settings, and remotely control the customer’s device to resolve issues.
The software itself is web-based and provides tools to configure devices, offer a live chat and perform diagnostics as if the device was in front of them.