If you’re unable to access Google Hangouts at the moment, you’re not alone. The cross-platform messaging service is down for a large number of users across Google+, Gmail, the Chrome extension and mobile apps.

Google has recognized the problem in the Apps Status Dashboard:

“We’re investigating reports of an issue with Google+ Hangouts. We will provide more information shortly.”

Some users are also reporting problems with Google Spreadsheets within Google Drive. Other parts of Google’s cloud-based storage platform and productivity suite, including Google Docs, is currently unaffected though. The company says it’s investigating these issues too.

“We’re investigating reports of an issue with Google Sheets. We will provide more information shortly.”

Update: Google Spreadsheets is up again for some users and should be fixed for everyone shortly. We’re still waiting for the all-clear, however.

“Google Sheets service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”

Update 2: The problems with Google Spreadsheets have reportedly been fixed. You should now be able to access the service as normal.

“The problem with Google Sheets should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”

Update 3: Google says the earlier problems with Google Hangouts should now be resolved too.

“The problem with Google+ Hangouts should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”

We’ll keep you posted as more information becomes available.

Image Credit: GEORGES GOBET/AFP/Getty Images