Google has acknowledged a problem with its popular Gmail email service after users reported missing emails, labels and contacts over the past few hours.
The Huffington Post reports that some users had been using their Gmail accounts normally, only to find all of their important messages and contacts had disappeared when they tried to access them a short while after. Confused, some Gmail account holders took to Google’s Gmail help forums to voice their concerns, one user posting:
I have lost ALL on my emails/folders etc. from gmail. Why would this happen? How can I restore everything?
A Google employee responded reasonably quickly, stating that the company would look into the issue.
Google then updated its App Status Dashboard to alert users that Gmail was experiencing issues and that only 0.29% of its userbase were affected.
A new update was posted to the dashboard only minutes before the writing of this post, telling users that the Gmail team was “continuing to investigate the issue” and that an update on the matter would be posted within two hours.
We have checked our accounts and both our emails and contacts remain unaffected.
We will update you as soon as Google clarifies the issue.
Update:
Google has been in touch to report that less than 0.08% of users are experiencing the issues but are working on fixing the issue for those users as soon as possible.
With a reported 150 million+ Gmail users (in 2009), roughly 120,000 users have been impacted.
Full statement:
“A very small number users are having difficulty accessing their Gmail accounts, and in some cases once they’re in, trouble viewing emails. This is affecting less than .08% of our Gmail user base, and we’ve already fixed the problem for some users. Our engineers are working as quickly as possible and we hope to have everything back to normal as soon as possible. We’re very sorry for the inconvenience.”
Update 2:
Google has gotten in touch with us once more for another update –
We now have a better understanding of the impact of this issue, and we have lowered our estimate of the number of affected Gmail users from 0.08% to 0.02%. We have restored access for a third of those affected. The remaining 0.013% of accounts are being restored on an ongoing basis, and we expect the issue to be resolved for everyone within 12 hours.
Whoops, lol. Just one more reason to use Yahoo I guess.
http://www.complete-privacy.eu.tc
Whoops, lol. Just one more reason to use Yahoo I guess.
http://www.complete-privacy.eu.tc
Heck, we should be paying Google for the service. Delete away Google, i get far too much anyway.
@Zee You think Google won’t start charging for services like YouTube, Gmail, etc, eventually? They’re still dining out on the cash from second-generation search. It’s unsustainable.
@Tim Acheson Tim, I honestly don’t think that Google will ever do that. They risk far too much as there are enough free alternatives that could compete with them from that point. Imagine all users having to pay to watch video’s on YouTube? Loads of alternatives there and almost all of them will flee like gold diggers left a town when any serious amount of gold was definately gone. YouTube would be a ghost town. A freemium model could work – adding valueble additions to Gmail etc. and charge a fair amount. But search still earns them loads of $$$ so all the services they have offered for free imho will stay free.
@jorgruis I admire your faith in the Google corporation. :)
All affected users are losing all emails addressed to them. Emails addressed to affected users are bouncing back with a “Permanent Failure” message. This is unacceptable, and unnecessary. My advice is to start using Hotmail ASAP. I’ve received thousands of messages via my own website from people asking for help — this leads me to suspect it’s a much bigger problem than Google realises/admits.
I would not rule out the prospect of Google shutting-down services or introducing a charge. They have shut-down services in the past. YouYube is operating with huge losses. Search is still a cash cow, but it has baely changed since launch while the web has moved on. Facebook has already overtaken Google as the most popular website.
@Tim Acheson Hail Google! ;) The debate on if this is unnecessary is one I can’t have, as I am not a diehard techie and don’t know the issues in detail that causes this to happen. But bottom line is that Gmail is free and made e-mail a far better experience for me personally than Hotmail (I’ve used hotmail for 10 years before using Gmail dedicatedly). That brought some Google goodwill and as Hotmail has had problems as well in the past I am not convinced in switching yet.But I agree it is something you would not think of happening at Google looking at their track record. They’ve had some (big) problems in the past with Gmail but if it doesn’t hit you personally you stay where you are. Call it naive, call it lazy maybe even stupid but that’s the way it works with me when it comes to something like mail (note: I don’t use e-mail as storage that much). And as Zee says, I have enough e-mail anyways. I am not ruling out that Google can charge for their services per se, but as I do believe they have some smart people working there they know the risk involved. And shutting down services has been done by them in the past but only on services which weren’t hugely popular. All their efforts in monetizing YouTube in the past were mostly carefully done, testing with small amounts of users and then introducing it slowly to everyone. Of course they’re pushing the bar there as well but charging something for something that was free before? That’s just plain suicide.Facebook is in ways more popular than Google but that’s not enough evidence for me that it’s going all downhill from here for Google. Yes, Google has definately competition from them in the field of finding information (search) and communication. Depending on the moves of Facebook that will grow. But that’s more evolution on how people find information or communicatie with eachother and not primarely due to Google slacking. When it comes to search it indeed all is still primitive and despite all tests Google has done on social elements in search over the last few years, one could argue they haven’t changed that much since they started but they’re still pushing the bar there. Maybe they’ll push harder knowing Facebook is lurking over their shoulders.
@Tim Acheson Sorry for the long piece of text but for some reason hard enters don’t work..
@jorgruis Glad you find this stuff as interesting as I do! :)
@Zee Google’s revenue (on the free service model) is driven by you clicking on ads rather than you paying for the service. The more emails you receive, the more targeted ads they push at you with ever increasing accuracy. As accuracy increases, you’re more likely to click through and drive revenue.
Heck, we should be paying Google for the service. Delete away Google, i get far too much anyway.
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@Zee
I wouldn’t trust Google with my emails. My Gmail address redirects to my Hotmail inbox. You could easily do the same — try it and judge for yourself.
Despite what fanboys and apologists say, Gmail is an inferior webmail platform. Like Yahoo Mail, it has users but these are largely legacy users from the glory days. The web has moved on from second-generation search, but dinosaurs like Yahoo and Google have not. Gmail never beat Yahoo Mail, the latter still has many more users.
Some people reading this genuinely believe that Google is still cool and innovative. They are living in the past.
I wouldn’t trust Google with my emails. My Gmail address redirects to my Hotmail inbox. You could easily do the same — try it and judge for yourself.
Despite what fanboys and apologists say, Gmail is an inferior webmail platform. Like Yahoo Mail, it has users but these are largely legacy users from the glory days. The web has moved on from second-generation search, but dinosaurs like Yahoo and Google have not. Gmail never beat Yahoo Mail, the latter still has many more users.
Some people reading this genuinely believe that Google is still cool and innovative. They are living in the past.
heh glad i didnt have this problems =)
Gmail > all
heh glad i didnt have this problems =)Gmail > all
@Tim Acheson
@Jorg Ruis
All affected users are losing all emails addressed to them. Emails addressed to affected users are bouncing back with a “Permanent Failure” message. This is unacceptable, and unnecessary. My advice is to start using Hotmail ASAP. I’ve received thousands of messages via my own website from people asking for help — this leads me to suspect it’s a much bigger problem than Google realises/admits.
I would not rule out the prospect of Google shutting-down services or introducing a charge. They have shut-down services in the past. YouYube is operating with huge losses. Search is still a cash cow, but it has baely changed since launch while the web has moved on. Facebook has already overtaken Google as the most popular website.
@Tim Acheson Hail Google! ;) The debate on if this is unnecessary is one I can’t have, as I am not a diehard techie and don’t know the issues in detail that causes this to happen. But bottom line is that Gmail is free and made e-mail a far better experience for me personally than Hotmail (I’ve used hotmail for 10 years before using Gmail dedicatedly). That brought some Google goodwill and as Hotmail has had problems as well in the past I am not convinced in switching yet.But I agree it is something you would not think of happening at Google looking at their track record. They’ve had some (big) problems in the past with Gmail but if it doesn’t hit you personally you stay where you are. Call it naive, call it lazy maybe even stupid but that’s the way it works with me when it comes to something like mail (note: I don’t use e-mail as storage that much). And as Zee says, I have enough e-mail anyways. I am not ruling out that Google can charge for their services per se, but as I do believe they have some smart people working there they know the risk involved. And shutting down services has been done by them in the past but only on services which weren’t hugely popular. All their efforts in monetizing YouTube in the past were mostly carefully done, testing with small amounts of users and then introducing it slowly to everyone. Of course they’re pushing the bar there as well but charging something for something that was free before? That’s just plain suicide.Facebook is in ways more popular than Google but that’s not enough evidence for me that it’s going all downhill from here for Google. Yes, Google has definately competition from them in the field of finding information (search) and communication. Depending on the moves of Facebook that will grow. But that’s more evolution on how people find information or communicatie with eachother and not primarely due to Google slacking. When it comes to search it indeed all is still primitive and despite all tests Google has done on social elements in search over the last few years, one could argue they haven’t changed that much since they started but they’re still pushing the bar there. Maybe they’ll push harder knowing Facebook is lurking over their shoulders.
@Tim Acheson
@Tim Acheson
@Tim Acheson
@Jorg Ruis
Does anyone know if this affected only free users or if Google Apps users were also affected?
Does anyone know if this affected only free users or if Google Apps users were also affected?
@Zee
Yesterday, I can’t access to my Inbox.
Today, Google disabled my account!!!
WHY?!?!
They said:
Google Accounts: I’m getting a message that says ‘Sorry, your account has been disabled.’Share PrintIf you’ve been redirected to this page from the sign in page, it means that access to your Google Account has been disabled.
In most cases, accounts are disabled because of a perceived violation of either the Google Terms of Service or product-specific Terms of Service.
Sincerely, I don’t understand what’s happened with GMail.
I just wanna access to my data.
Marcelo.
Yesterday, I can’t access to my Inbox.Today, Google disabled my account!!!
WHY?!?!
They said:
Google Accounts: I’m getting a message that says ‘Sorry, your account has been disabled.’Share PrintIf you’ve been redirected to this page from the sign in page, it means that access to your Google Account has been disabled.In most cases, accounts are disabled because of a perceived violation of either the Google Terms of Service or product-specific Terms of Service.
Sincerely, I don’t understand what’s happened with GMail.I just wanna access to my data.
Marcelo.