Despite rumours of a full featured CRM service from Google, we’re left in wait. In the meantime, a small UK-based start up called Rapportive is seeking to fill that void.
Rapportive a new browser plugin, not unlike Xobni for Outlook, that adds dynamic contact previews to Gmail complete with profile picture, brief bio and links to their various social networking profiles. Part social, part CRM, Rapportive also features a minimalist notes area directly under the social profiles section of the sidebar.
These are very early days for the company but the basic concept, from what we can see, is that via a quick exchange of emails and little work, you’re immediately given an accurate (or as accurate as Social Media can be) overview of who the person is.
Interestingly, Google Buzz could be seen as a competitor to the service. Both aim to collect various social profiles from across the web to give an up to date overview of a particular persons activities and bio. Both also find its place in gmail inboxes, sadly only one appears to have done it right. Another direct competitor is MailBrowser but after trying both out, Rapportive definitely currently appears to be the slicker of the two.
The Rapportive plugin is currently available for Firefox and Chrome only and only works with Gmail (Google Apps too but you need a start Gmail address book too). Although up and running, this is very early days for the startup who, if accepted, should find itself part of YCombinator camp.
[H/T Peter for the tip]
way cool concept.
you should forward feedback and thoughts to rahul (founder) – @rahulvohra
[super speedy journalism action, zee! :)]
exactly what I was looking for!
exactly what I was looking for!
Sorry Apple… Rapportive thinks you're queer. | http://tweetphoto.com/13207080
Sorry Apple… Rapportive thinks you're queer. | http://tweetphoto.com/13207080
Great concept that could go places if executed well. Privacy worries me a little bit thou.
Great concept that could go places if executed well. Privacy worries me a little bit thou.
Great concept that could go places if executed well. Privacy worries me a little bit thou.
It's only going to report on publicly available information. If you don't add a social profile, you can't be found.
It's only going to report on publicly available information. If you don't add a social profile, you can't be found.
Interesting — although it isn't true CRM (which involves a full customer lifecycle from marketing to sales to support). It's more like social networking than CRM.
installed, but not working…
Working now. You have to make sure, if you are using the Better Gmail extension, to uncheck the following option “Remove Ads. Fix Page width. Reposition print button.”
Would be nice if these guys come up with a WP plug-in so we can add select content to our WP Blogs. I for one would create a separate page (PW protected) so I could share specific info on Social Media Marketing Plus with select readers.
Would be nice if these guys come up with a WP plug-in so we can add select content to our WP Blogs. I for one would create a separate page (PW protected) so I could share specific info on Social Media Marketing Plus with select readers.
<3 love it
I agree. Displaying some social networking data from Google Profiles next to an email address does not make it a CRM system; it is devoid of almost all of what a CRM system has in fact.
Most of us actually involved in Social CRM are considering dumping the term because it's being grabbed by everyone to stick on anything that's screenscraping social profiles, regardless of what customer relationship management features they support.
Ian Hendry
CEO, WeCanDo.BIZ
http://www.wecando.biz
Prefer threadsy, much fuller view of everything — tweets, FB updates, multiple email accts. No more having to dedicate like 6 tabs just to see what's going on.
Super cool, but Am I really 31 years old…? :)
Mailplane users: the latest preview integrates Rapportive: http://mailplaneapp.com/download/preview/
Everybody else: if you’re on Mac, use Gmail, but don’t know about MailPlane, check it out: http://mailplaneapp.com — it’s awesome!
I voiced some concerns about some aspects of rapportive yesterday in a buzz thread. after some correspondence with martin and scott at the company, I wrote this post http://btrandolph.com/2010/03/rapportive-overex…. my concerns centered on two things (a) that users could not edit information in their profiles and (b) that people had rapportive profiles whether they used rapportive and/or gmail or not. the guys seem very responsive and I think that my first point will be addressed, but I wnder about the second…
wau, looks pretty nice indeed:)
Yeah it's not a CRM app .Maybe it will be later.For now it just shows public profile information from across the web
How can I use it?
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Rapportive is a great Gmail tool and I really like it.Also,your article is really well written and all the informations were shared. pet paintings Thank you so much for your effort and dedication,you are absolutely amazing.
Thanks for the post! I found this very interesting and informative. I bookmarked your site!
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