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iTunes accounts hacking more widespread than initially thought. The facts, and what you should do.
On Sunday we reported details of how one specific app developer had managed to hack iTunes users accounts and use them to purchase his own apps – making it to the top of the iTunes charts.
As the story has developed, the problem has grown far more serious than initially thought – not just that one particular developer and his apps - the Apple App store is filled with App Farms being used to steal.
This post will give a complete run down of what we know and will be continue to be updated as we learn further details.
The Facts
- A number of iTunes accounts have been hacked from across the globe, not just the US, and used to purchase apps.
- The app developer that began this entire investigation has now had their account (and apps) removed, but we’ve discovered a number of other developer accounts with very similar, if not more “innovative”, approaches to stealing users money. The Apple App store is filled with App Farms being used to steal.
- iTunes users have reported anywhere between $100-$1400 spent using their accounts.
- The trend: buy a couple of low cost apps ($1-$3) and then one app at an extortionate price ($90+).
- We’ve also seen a reports of a free app being bought and using in app purchases to effectively send money to the app developers accounts. Details here, the app is called World War.
- Apple’s only response so far has been to ask users to change their password. We have also contacted Apple and are awaiting a response.
- Many of the apps have been purchased to specifically climb up the iTunes ranking to gain momentum in the hope that others will purchase the apps based on their high sales.
- Currently all the app purchased have been owned by Asia based developers with little information known about them. Clearly they feel being based in Asia will give them immunity to any US laws.
- This seems to have been happening over the course of the last 4 weeks, although MacRumors shows hacking on some level dating back to 2009.
- The App developers are using images from the web as their app icons
- The developers website and support links direct users to non-existent websites or landing pages.
- The initial rogue developer’s have now been removed from the app store but other unethical developers still have their accounts available in the app store – details on those to come.
- Apple has released a statement about the matter here.
- Apple now says 400 accounts were impacted, we don’t believe it.
- Apple posts job listing for a Fraud Prevention Specialist.
more to follow.
What you should do
- Check your itunes previous purchases. If you spot anything you haven’t personally purchased contact Apple and your bank to try prevent any iTunes purchases from clearing.
- Get in contact with Apple.
Email link.
or the website “Get Human” lists this for Apple: 800-275-2273
To talk to a real person: press 0 at eac prompt, ignoring messages. - Change your itunes password
- Remove your iTunes card details and consider using gift cards where possible.
more to follow.
http://thenextweb.com/apple/2010/07/04/app-store-hacked/comment-page-1/#comment-11929
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Discussion - 245 Comments/Pingbacks RSS feed for comments on this post
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HEY Zee, your comments section SUCKS. Very hard to add a comment here.
” the Apple App store is filled with App Farms being used to steal.”
The ever “Secure” Apple will keep you safe from hacking, LOL. Now don’t tell me that anyone else but apple staff wrote the app store. I think I’ll stick with my windows 7 and Microsoft store.
@BeeeBeee This is probably one of the easiest sites to post a comment on, of any site on the web. Maybe you should try a real web browser, instead of IE6,7 or 8…. eh?!?! :P
I recommend either new Safari, Opera, Chrome or Firefox! :D
btw… you missed all the action on this website. So if you’re looking for some 17yr old female student to beat up on over her iTunes account, Apple’s already taken care of her problems. So move along and take your demented Balmer chair throwing mentality with you!!! ….you know with his “Remote Code Execution” Operating System! ;)
Oh? You mean like Safari that was the cause of the first computer being hacked at the PWN to OWN contest in two minuets. Yeah, that sounds like an improvement. Oh, and has Apple fixed the issue yet? hmmm….. You might want to take a look in the mirror, because in this case it is pot meet kettle. If you believe your mac can’t be hacked and does not contain vulnrabilities you deserve everything coming your way soon since more and more hackers are turning to hacking Apple where supposedly all the “Rich users” are. Good luck.
haha…. Dave you crack me up! :P ….yeah, but I’m just including Safari because this is all about Apple and their users.
But…. I still only use latest beta trial ware IE 9 sparingly. Only because it does not have the features of browsers like Chrome and new Firefox 4 beta. New Opera has got all IE versions beat too. Sorry! :D
btw… don’t see the awesome comment from you I was notified of. Where is it? :O
Impossible, Apple doesn’t have security holes. It must be someone else’s fault.
Yeah…. they already announced that it was AT&T’s fault! ….you know cuz you know….. all the dropped calls have been their fault too, so why not blame the antenna design and iTunes scams on them too! :D
Thank you for posting this. My account was hacked on June 30 ending on July 1 when I caught three large purchases made via the World War app. My bank is dealing with the issue, Apple’s support sucks. I did not believe at the time that it was a problem with my password being compromised, and am furious that the best that Apple’s support could do was to send me a form letter with a link on how to make my account more secure. When the complaints began to roll in, Apple should have disabled their store to put the breaks on the problem. I have zero confidence in Apple and even for their apps. And with Apple keeping silent, how do I even know if there is a rogue app on my device? I’ve removed all of them and I’m counting the days until my contract expires.
Agreed. I was hacked on the 13th and its been ongoing with Apple whose “support” is both arrogant and sucks. Paypal on the other hand has been really great: but as of today I still am missing about 500.00 from my checking account, but assured these will be reversed. Paypal folks told me Apple is doing a re-guard action to disseminate a small number of problems (400 or so) well the fellow I spoke to today at PP said he had to handle 160 cases himself in the last two days. Apple got slammed and they will not stand up and tell folks that I-tunes is utterly compromised.
Starting to get worried about all this hacking. Are we really in danger or is this just all media frenzy?
I just got hit by the World War fraudulent in-app purchases for “honor points” yesterday to the tune of $1049.93. They were not piggy-backed on other orders, appeared as 7 separate $149.99 purchases. Use mac and iphone only, WPA protected wifi, strong password, savvy about phishing.
I had some piggy backing on a legit order as well. My credit card company rep. had never heard of that one. I had a strong password and logged into my iTunes account on 6/25 for the first time since 2008. I had 0 virus, malware, etc. on my PC. I have purchased numerous items online since this on different credit cards…no fraudulent charges have shown up from other vendors.
My iTunes account has been disabled. They keep emailing me to re-establish my account asking how did we deal with your issue? No new password will not be forthcoming!
Make that 401 accounts. My iTunes account was compromised 2 day ago by a malicious app running on my iPhone. Not enough room here to go into all the details, but sufficient to say that the Malware embedded in a “legitimate looking” app downloaded another app unbeknownst to me which immediately made a single purchase in the iTunes store. Sort of a trial run, I guess. The software laid dormant for about 10 hours, then proceeded to make 25 additional purchases from the iTunes store for exactly $64.93, all in the space of 30 minutes. Thats over $1600. I’ve only made ONE previous purchase from iTunes. Shouldn’t this have raised a red flag. Guess not, because the sale proceeded directly to my PayPal account, then directly to my Credit Card and Bank Account. JPMorgan Chase Bank fraud police shut down the transactions to my Credit Card after 7 transactions (at least someone is paying attention), but the next day, Paypal ran the charges thru my secondary payment option, my bank account, because they looked like legitimate charges from a “verified seller”. Long story short, the iTunes store did issue a Reversal of the charges to PayPal, now I’m waiting for the money from my credit card and bank account to settle in PayPal so they can issue me a refund. The folks at JPMorgan Chase Bank and PayPal have been very helpful. Apart from their initial “got your complaint” e-mail, Not a peep from Apple and it’s now 52 hours into their 48 hour response. Guess their too busy sweeping this fiasco under the rug. Oh yeah , that thing about changing your ITunes password…what good is that going to do if the MALWARE is running on your phone waiting for you to download another App where you HAVE TO TYPE IN YOUR ITUNES PASSWORD. Changing your password is a waste of time. And before the Apple dumpling gang starts attacking me…this was a brand new 3GS iPhone (my old iPhone broke 2 weeks ago) running the latest OS4 (Hmmm part of the problem? TSR programs & malware running in the background? Where Task Manager when you need it?) and iTunes 9.2.0.61. I own Macs and PCs and I love my iPhone, but Apple has a real problem with their App screening and a bigger problem with customer service.
Ok, so I took ALL information off Itunes. Changed password and unauthorized all computers. Filed fraud complaint with the bank, got new debit card which is NOT on Itunes. So someone please tell me HOW this could happen to me again?!! They spent almost $1500 this time. THIS time because yes, it’s the SECOND time in ten days!!
Kathi, I assume you mean you changed your iTunes account password. That’s the first thing Apple will tell you to do. That won’t do a thing to stop the attacks (are you listening Apple? If I’m wrong I’d like someone from Apple to explain how I’m wrong). If the Malware is already on your phone and running in the background (thanks to multi-tasking ability in OS4), the Malware is just waiting for you to type in your iTunes password when you download an App or a song or just update an existing App. Type in password, Malware’s got it and is heading straight for your pocket book!
I have 2 iTunes accounts that I opened at different times. It’s interesting that they have different payment options. One account has 4 credit card choices and NONE. (I’ve selected NONE to prevent unauthorized purchases). The other account has 4 credit card choices and PayPal. NONE is not an option. This is the account that was attacked to the tune of $1600 by running the charges thru PayPal. What’s dangerous (and was probably OK’d by me when I signed the 1,584 page iTunes licensing agreement) is that when an iTunes charge is placed thru PayPal, it’s not necessary for me to enter my PayPal password. The charges just go straight from iTunes thru PayPal and straight to my credit card or bank account. The following solutions is directly from PayPal and is the only way to stop iTunes charges…
1. Go to the PayPal website and log in to your account.
2. Click “Profile” , Click “More Options”
3. Click “My Approved Payments” under Financial Information.
4. Find the merchant whose agreement you want to cancel.
5. Select the merchant’s name or email address.
6. Click “Cancel.”
Hope this helps.
Thank you for the information. After so LITTLE help from people involved with my money, it’s refreshing to see someone somewhere is hearing me. Here’s the thing. I don’t have an Apple phone. I can’t get on the web, or even so much as text with my phone. I did everything Apple suggested after the first fraud. Bank said file a fraud report with police against Itunes, so that’s the next step. I plan to take all the condescending Itune emails with me when I go file.
You should put blocks on your Paypal, Credit Cards and bank accounts being accessed by iTunes. They are all responsible for any illegal transactions and are more than willing to help you do this over the phone with support calls!
Actually I’m beginning to suspect that Apple has a greater problem inside the company. Those agencies they contract with to operate their services could be stealing account info. It could be linked to some security breaches within the company itself with it’s own employees. Unscrupulous former employees or even present employees could be involved!!!
…but yes by all means pursue the complaint process with police. Also the banking and credit card companies against Apple iTunes can help by refusing to fund any transactions from iTunes!
I have today had 7 fraudukent ourchases in my account
This is so silly, if you’re abroad (outside North America), you sometimes cannot even log in to your purchase history! How in the world is one supposed to check for fraud if this happens again?
As an aside, I uploaded an App to the App Store in mid June.
It still cannot be found using Keyword Search.
Although if you type the app name it can be found.
More over though, I know there have been purchases made and ratings placed. But it shows no purchases, and my account shows no sales. Apple Support is less than responsive and I’m angry….
Anyone else experienced this ?
I discovered yesterday that my iTunes acc’t was hacked between July 13th and July 16th.
I love Apple! But they don’t love me. They are not being helpful at all. This is a rude awakening.
FYI, I just got hit by this hack this morning. (08/03/2010).
I do not own a windows computer, I use only Macs … and I never buy apps via itunes on my computer, I always buy them via the app store on the phone.
I’m a security guy by trade and have Anti-malware installed on all my Macs. I believe the compromis of my account happened on Apple’s side of the equation.
Still waiting to hear if I’m going to get my $130 bucks back.
The simplest thing is, “Don’t use iTunes. ever, for nothing.” When you d, you’re surrendering control of your media to Apple. Do you think they have your best interests in mind? Or maybe profits and enforcing DRM whether it’s right and fair or not? Use your hear for something beside a place to wear your cap backwards.
First, do you think any corporation has your best interests in mind? No. They have the best interests of the shareholders in mind. The consumer is second.
A few years back iTunes converted most of their songs to iTunes Plus meaning no DRM (they had two levels and then purchases all went to iTunes Plus).
As for using my head (I assume you meant “head” and not “hear” – oh the irony) for something other than wearing my cap backwards… do you mean I should be wearing this stylish Aluminum foil hat like you?
am a hacker from the uk i have over 2000 itunes accounts for sale 30 uk pounds for 1 or 5 for 100 i only sell login email and passwords for itunes email me semtexx@hotmail.co.uk
Okay, so I got hit by this yesterday and lost more than I have read about so far…a total of $1,633 all in increments of $163.30 to some World War app….PayPal is investigating and my bank needs to wait until the charges stop pending to take action. But the more I look into this matter, the more depressing it seems that nothing will be resolved. I am a student; needless to say, I can not afford to have something like this happen…neither words nor actions can express how mad I am.
Kai, I got hist lsat week and Apple has agreed to refund my money. Definitely do all of the things listed in the “what you should do” section of this page. Also (if you haven’t already) use the “report a problem” option within itunes when viewing your purchase history there.
After about 48 hours (since you reported the problem as many ways as you can), start calling and talking to human beings.
The Apple folks were surprisingly helpful when I talked with them.
Good Luck.
I got hit last night 11 transactions for the same “World War Desert Edition, 2700 Honor Points” app after tax they are $162.36 for a grand total of $1,625! I am a student that works full time and I raise 4 kids, I cannot afford this! I tried to call Apple, only to be told that iTunes does not have a live billing rep, and that I need to fill out a form online and send it in, and that I would be contacted within 24 hours (online after you fill out the form it says 48, what liars they are!) so, I did that. My iTunes is (was) linked to my PayPal account, I changed that very quickly! I also have PayPal investigating. My bank says they cannot do anything until the charges hit, but I do not have that kind of money in the bank! It does not seem to me that Apple is doing anything constructive about this if it is continuing to happen! I am not thrilled! I almost never use iTunes, I don’t even really know how. I only have an account for my daughter’s iPod Shuffle that her Father bought her for her Birthday last year, which at the moment is sitting on my bathroom counter with a dead battery… Oh, I am LIVID!
I find several issues with this post. According to apple you can’t buy 2700 Honor Points for World War Desert Edition (http://itunes.apple.com/us/app/world-war-desert-edition/id375880176?mt=8). Besides that the most expensive in-app purchase is $99.99.
Secondly, 162.36 * 11 = 1785.96.
Finally, if this is a legit issue, I’d suspect it was one of your kids.
I can confirm that she is not lying and I do not see what kind of basis you could possibly have that it was one of her kids, considering there are countless other cases about the same exact issue.
Myself included – http://i216.photobucket.com/albums/cc133/wooooooper/itunesfraud.jpg
As for Faith, I understand what you must be going through since I went through the same just a few days ago but try to keep a level head, my bank actually reversed all the charges after they were done pending and PayPal finished investigating after 4 days. It worked out in the end for me as I am sure it will work out for you too
Best of luck
Thanks for the screenshot. The other accounts I could believe.. but there seemed to be many holes in Faith’s story.
Thanks for the screenshot though.
As for blaming the kids, this comes from working in the cell phone industry. Don’t know how many times I’ve heard the “Someone must be hacking the cell phone cuz my little johnny/suzie wouldn’t dare send 900 text messages in the course of an hour .. especially not 4 months in a row” … or “I never authorized these charges for voting for American Idle and I’m sure wouldn’t have either”.
I also have a friend who’s child purchased $100-$200 in apps on iTunes thinking (or not as the case may be) they were free…
tl;dr: kids do stupid things & parents don’t believe they’re capable of doing so.
It is perfectly understandable to blame the kids, it is actually the first thing I would ask too when someone is claiming fraud. If not for my case being exactly the same then I would probably have thought the same thing.
On a side note…there is an alarming amount of people who has suffered from this and not enough people reporting how they resolved it. It had led me to believe that neither PayPal nor Apple would ever reverse the payments but that is not the case. I also forgot to thank you Dave, for pointing me in the right direction.
– To those who have been hit and are panicking due to a lack of “success stories,” simply take the necessary measures in reporting however which way possible. Open all your PayPal dispute cases, e-mail Apple and try to project just how much this has ruined your life since it is after-all a serious matter and a e-mail at that and the last resort would be to tell your bank to reverse the charges because once they reverse it (and they will do it right away after the charges stop pending) they will issue a message to PayPal and PayPal will suspend your account, as well close all cases regarding to the issue. This would not really be a problem but they replace those cases with new ones and it would take a longer time for them to investigate.
I don’t have kids. I also don’t have a smartphone. I do have a few hundred dollars missing from my bank account, and another hundred in overdraft charges due to 23 Apps, songs, ringtones, and audiobooks ordered through my iTunes account. don’t be so bloody arrogant.
Yes it is possible.. would you like to see my email where they charged me for the same app today and attempted to charge the account 2 more times but were denied. Luckily it was a account not used much and only contained a limited ammount of funds.
the kids issue is also not valid as I only have 1 PC that has itunes or any form there of and it has been in storage since August 1st because we moved and do not have desks set up yet. We do not use iphones or pads or anything else because we hate apple :)
I am lucky as my bank is handling everything and only 1 transaction which was 162.36 is being fixed.
I purchased Wurdle for $1.99 for my iPhone through iTunes on July 25, 2010. It was my first purchase through iTunes since last November. I had to verify my account information, enter my password and bend over to Apple’s terms. That afternoon, my credit card company called asking to verify a recent purchase of $1. This didn’t make any sense because my original purchase was for $1.99. The Visa account rep said Apple will charge $1 for handling the transaction, then once the transaction is complete, credit your account $1. I confirmed that I had made a purchase through iTunes earlier that day and all was good. However, the account rep said, “Hold on!” Did you also make a $83 purchase to Strawberry Cosmetic in Hong Kong at 5:32AM. “Um, no!” right then, my credit card was cancelled and I was issued another. First time for every thing. Guess I was lucky it was only $83 and the credit card company is not holding me responsible.
I got hacked on August 11th. Damages were a few cents short of $1,813. same as some of you guys. $149.99 In game credit purchases for the game “original gangsters rock”. along with a bunch of movie downloads. And I don’t have any kids or own an iPhone anymore. Switched to Droid in April.
Also to make sure to cancel any PayPal billing agreements in your PayPal account in your Profile section. Profile – More Options – “My preapproved payments” under FInancial column – cancel the iTunes agreement.
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