The new iPhone 4 has launched with overwhelmingly positive reviews, but hardware issues are starting to be reported with alarming frequency.
Earlier today, we told you about users reporting yellow lines or dots on the iPhone 4′s much-vaunted retina display. Now, it looks like another problem has been discovered. If the phone is held in a certain way, it loses signal.
A user on MacRumors’ forum has posted a video (after the jump) showing the issue. When he holds the phone by its glass case back, it receives normal service. However, when he holds it by the stainless-steel bezel slash antenna, the signal suddenly drops off sharply.
As you can clearly see, when the phone is held by the bezel, the signal appears to disappear completely. Whether this is because of the way his hand is oriented on the phone, whether he’s holding it so tightly that it’s shorting or whether this is because his hand is creating interference by bridging the antennae remains to be seen. It’s also been suggested that holding the phone by the bezel doesn’t interfere with the signal, but the animation indicating signal strength.
While one would hope that the problem is not widespread, this seems to be a common issue. Walt Mossberg’s review for the Wall Street Journal mentioned that this was an issue. He also asserted that Apple told him a fix was in the works.
If the signal is actually dropping out, that assertion seems dubious at best. Without a fundamental redesign of the phone (or the use of a case), the antennae will likely still run into this problem. It will be interesting to see what Apple can come up with to fix the issue, or if we’ll just be saddled with another iPhone that can’t make clear calls.
UPDATE: Gizmodo is reporting that the problem is more likely to be a hardware issue than a software issue. Citing user reports of severely reduced data and voice throughput when the user holds the phone by the bezel, they come to the same conclusion we did: that it’s not something Apple’s going to easily be able to fix. Put bluntly, things are starting to look really bad for Apple.
UPDATE 2: It now appears that the problem occurs only when touching both the left side antenna and the bottom antenna at the same time (as the video below shows). One antenna handles the WiFi, GPS and Bluetooth (the left) and the other handles GSM and UMTS (the right and bottom).
As such, holding the phone like this probably induces interference because of the electro-conducive nature of skin. What this means, in short, is that since skin can conduct electricity, the two antennae have their signals scrambled a little because they’re physically bridged by the skin.
Here’s a video that demonstrates this.
UPDATE 3: Insanely Great Mac has released a really good video demonstrating the problem.















Simple: buy an overpriced bit of dyed plastic for $33 a pop. Only Apple could get away with that price for a glorified die-cast.
It’s $30. And it will help as the signal will go through plastic and silicone but not flesh. Maybe that was Apple’s plan all along, make people buy a bumper so they dont have the reception problems…
buy a bumper, i guess ?
This isn’t looking good, I hope it’s a fluke
Apparently, cases don’t help much and it seems like the problem is pretty widespread.
what I am guessing Apple will do, if worse comes to worse, is offer free bumpers to all iPhone owners.
The problem is, however, that people have still reported issues even while using cases.
true. still a bit too early to know for sure if it is hardware or software, but that there is a problem. Apple will make good on it in the end, and make a PR event of it no doubt.
Too true. And then they’ll look really good for manning up and making good when it’s their own damn fault in the first place :P
never said it wasn’t their fault :)
Remember the fire hazard that was the iPhone 3G USB power supply? They replaced those. The haywire iPod Shuffle earbuds? They replaced those as well. Apple Hi-Fi… we don’t talk about that…
Yeah but somehow I doubt they’ll replace every single iPhone 4.
nor will they simply “leave it be”.
they will probably offer a replacement for iPhones that appear affected by the issue, and offer the replacement in either white or black. lol
I still think the thing looks like a streamlined, glass and metal version of a PSP minus the controller components
I think they’ll leave it be. They did when iphone 3GS were overheating and discoloring the white plastic, and they left it be when the 28 inch iMac screen wouldn’t work. A $300 rebate to assist in replacing your $2700 computer? Yeah, that’s making good.
Apple has had lots of issues lately testing their products before releasing them. You’d think a company with total utilitarian control of the entire product would be capable of making them correctly. I now have a 3GS (with a discolored white shell, due to heat) that the iPod app doesn’t work any longer after my iOS4 upgrade, and AppleCare isn’t helping.
Wow…that’s a bummer, Rob. Sorry, mate.
SOLUTION: Don’t hold your phone like a ritard.
There’s some irony in misspelling retard.
Also, holding the phone so that one finger is in the bottom inch of the phone is how normal people hold the phone. That’s how I hold my iPhone.
SOLUTION: Spellcheck. “Retard” is the word you’re looking for and on behalf of all of those who suffer from mental challenges…go bite yourself.
I’m preeeeetty sure he meant to spell it with and “i”. If you’ve ever seen the move, “The Hangover” you’d understand.
do you apple adorers really think that the “brilliant antenna engineering” heralded by your god hadn’t been tried before? any decent antenna engineer in wireless will tell you that it won’t work well when you’re holding the bezel, especially at the high-charge locations (bezel discontinuities), and even worse when holding it by the side of the head when you’re (trying to) make a call. duh!
thinking about it a little bit more, I bet the solution they are going to have is to just buy a case… I am no hardware genie, but I would think adding rubber bumpers in there might help reduce signal interference which could be pretty reliant on the direct contact of the skin to the phone.
its possible the software could be tweaked to shut off one of the antennas when this is detected, and that might also be a response from apple
It’s a software issue… Many, including myself have now replicated the issue on the 3GS after upgrading to 4.0
This may be a tough one for Apple to fix. Its not like this is some sort of glitch or software issue, its hardware. I mean we all know that Apple has great costumer service but just how far does that extend.
If you want to understand the full extent of the hard ware damage check out the article athttp://getyourgadgetsgoing.com/
Matt says “I bet the solution they are going to have is to just buy a case”; you’re a boy genius my friend, and apparently are happy to spare an extra $30 for the iphone condom required to make any decent calls. 2bad you won’t be able to see the beautiful steel frame anymore… it’s getting expensive to keep feeding the cult!
Wouldnt surprise me at all, it always has.
Lou
http://www.anon-vpn.at.tc
Didn’t Jobs see that issue when he revealed the iPhone 4, yet blamed the audience for tweeting too much?
Truly a magical device. A phone that can’t make calls.
http://www.youtube.com/watch?v=F6oflC4qo8M
These Apple ‘Claims’ are getting more and more ridiculous… innovative antenna? Gorilla Toughened glass that scratches and cracks? Magical?? I thought Apple products supposed to “Just Work”. It seems Apple is more HYPE than anything else.
http://www.youtube.com/watch?v=ywloTorTF8g&feature=youtube_gdata
wow lots a android fanboys for sure. haha. i guess this minor issue is worst than android force closing, bricking, freezing, crashing. gtfoh fanboys iphone is king so deal with it bitches
i have the new iphone 4.
antenna problem is definite.
i can duplicate it everytime by simply holding the phone.
i may return the phone if problem is not fixed.
I got the 4 and 100% can replicate it as stated. Calls dropped If not resolved soon returning it and sticking with 3G. Fark it!
I have a 3G and it drops calls consistently. It shows I have 5 bars however, I drop calls and it says “call failed”. How do you fix this?
Well, it is happening with my 3Gs with iOS4, it starts with 5 bars, then when I grip the phone with the bottom left corner in my palm it slowly drops down to 1 bar, then when I release that hold it slowly goes back up to 5 bars again, I was able to get it to do this over and over again with the same results every time. It look like this might have something to do with the new software. http://www.youtube.com/watch?v=ywloTorTF8g&feature=youtube_gdata
Don’t buy a bumper and take Apple to the court for selling defective product. And then show them Jobs holding the phone along with Apple’s commercial.
If the problem is due to hand short circuiting two antenna bands thus confusing them due to the fact they operate on different frequencies than this is a serious design flaw. In fact not a design flaw more a marketing flaw, because engineers surely knew of this problem…
They should of split antenna bands more, or just just use some cool polycarbonate for back of the phone…
Seems like it’s all blown out of proportion. I’ll get one anyways. See my reasons why here… http://mitchservice.com/blog/tech/iphone4-antenna-issue-is-not-a-big-deal/