Comments on: Why #O2Fail is really ‘iPhone customer Fail’

By: So what happened to the Apple Challenge? - im addicted

So what happened to the Apple Challenge? - im addicted — Thu, 18 Jun 2009 03:53:48 +0000

[...] Why #O2Fail is really ‘iPhone customer Fail’ (thenextweb.com) [...]

By: Shamil Nunhuck

Shamil Nunhuck — Thu, 11 Jun 2009 14:35:01 +0000

I think subsidation of handset isn’t the problem here.

Current iPhone (2G/1st Gen) late adopters are in the same predicament as the iPhone 3G. Of course it is standard practise within a contract, however, O2 are not showing their loyalty to customers, and aren’t doing anything to ease their situation. They are banking in on new customers, and are expecting “Unprecendented Demand” for the new handset, which I douct will happen due to economic difficulties, and everyone’s awareness of pricing.

By: Marcos Scriven

Marcos Scriven — Wed, 10 Jun 2009 07:15:06 +0000

Would all you people who say “quit whining, you have to pay the subsidy” PLEASE read my comments before mouthing off?

The figures show that the cost O2/AT&T are asking FAR EXCEEDS any lost subsidy.

If you actually read what people are saying, they are NOT looking to get out of paying the subsidy fhor their previous phone, they just don’t see it as right that they should have to pay at least £150 OVER AND ABOVE the lost subsidy, just for the priviledge of buying a new phone and staying with the carrier even longer!!

By: Nick

Nick — Tue, 09 Jun 2009 22:19:17 +0000

If an existing subscriber has to pay the remaining subsidy on their existing phone, and then sign a new contract and pay for the 3GS – how exactly is O2 losing money??

My maths may be a bit ropey, but it looks to me like O2 would gain money by having an extended contract period…

By: Beastos

Beastos — Tue, 09 Jun 2009 20:25:27 +0000

O2 are a business so they need to recoup the subsidy they paid on the iPhone 3G. The current economic climate means that consumers have to pay more hence why customers will have to pay a higher price for the iPhone 3GS. It doesn;t make sense for either O2 or Apple to bow down to customer demand and lower the price of the 3GS or allow existing customers to upgrade early. When Nokia/Samsung/Sony Ericsson release a new handset customers don’t demand to be released from their contracts so why should iPhone customers be any different?

By: Jonathan

Jonathan — Tue, 09 Jun 2009 17:17:23 +0000

The whining is ridiculous. O2 could have handled this better, but are under no obligation to. Why do so many customers expect more than they paid for? The iPhone came with an 18 month contract, which every customer signed up to. Now that O2 are holding them to that, they’re somehow the bad guy?

Doesn’t make sense at all.

By: Ian Betteridge

Ian Betteridge — Tue, 09 Jun 2009 16:10:36 +0000

Well John, here’s what you need to do: Don’t pay it. There you go, problem solved.

But don’t hold your breath for another network to have the iPhone 3G S cheaper. Bare in mind that what Apple charges o2 will have gone up significantly, too (take a look at what Apple recently did to UK Mac pricing for an example).

By: iPhone 3G S pricing has UK fans in uproar! | ElectricPig.co.uk

iPhone 3G S pricing has UK fans in uproar! | ElectricPig.co.uk — Tue, 09 Jun 2009 14:04:17 +0000

[...] 19 June | £varies | O2 (Via The Next Web) Related storiesiPhone SlingPlayer app only works with new Slingboxes, anger ensuesiPhone 3G [...]

By: Marcos Scriven

Marcos Scriven — Tue, 09 Jun 2009 13:26:19 +0000

@Dominic

You’re saying upgrading is essentially morally corrupt? What are you, some insane god-botherer?? Does it tell me in the bible when an upgrade is sufficiently advanced to no longer be ‘disgraceful’?

And would people please stop bleating about how stupid it is to complain to companies about their pricing policies? It’s called communication, and is becoming an ever more essential part of consumer/business relationships.

By: Dominic Sparks

Dominic Sparks — Tue, 09 Jun 2009 12:58:16 +0000

Personally I find the idea of upgrading to a new phone when you have a perfectly good one that is less than 2 years old, quite disgraceful. If your existing iphone still works, then you can a) keep using it yourself, b) sell it (and use the money towards paying off your contract) c) give it some you love. In any case, you are not losing out, and you’re also not being socially irresponsible by chucking out/into a drawer, perfectly good & usable equipment. Remember in all this that the 8GB iphone which is still being sold, is still just the 3G model (not the 3GS) and is perfectly usable with OS.3. ;-)