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“Outsourcing to China and failed auction killed Bloglines”

Ernst-Jan Written on 21st October 2008                                                                                                              12 COMMENTS some text
Ernst-Jan Pfauth, editor in chief

Users who hadn’t already left Bloglines for Google Reader and other functional RSS readers are doing so now, largely because Bloglines has stopped working and the company has done absolutely nothing to communicate to users what is going on or when it might be fixed.

This is what Michael Arrington wrote three days ago in a post titled “Destruction Of Bloglines Now Complete; Founder Prepares To Switch To Google Reader“. We’re glad to bring you the story behind this “destruction”, since multiple sources who are really close to Bloglines told us the two main reasons for Bloglines’ downfall. On one condition, they want to remain anonymous.

Arrington wrote the post as he noticed a tweet by Bloglines founder Mark Fletcher. He founded the service in 2003, sold it two years later to Ask.com, and now, three years later, he’s thinking of switching to Google Reader:

Outsourcing to China and failed auction killed Bloglines

Ask.com want’s to get rid of Bloglines

The problem is that Bloglines isn’t updating feeds from thousands of blogs, including TechCrunch (and you don’t want to piss them off). There are basically two reasons for this: a lack of commitment from Ask.com and a somewhat unfortunate outsourcing experiment.

According to our sources, Ask.com put Bloglines up for sale earlier this year, in an effort to cut costs. The company was expecting an auction to take place in August, but these plans sort of vanished as nobody seems to be aware about it.

When you look at Ask.com’s recent strategic moves, anyone can tell that it’s aiming for a larger share in the search market. Mainly by adopting technologies that several alternative search engines have successfully launched (e.g. related searches and clustering results). Oh, and don’t forget about the sexy ads. As it looks now, we can also add cutting costs to the company strategy.

Outsourcing Bloglines to China

Part of that is outsourcing the Bloglines development to China, our sources told us. Thanks to Twitter Search, we’ve found some confirmation. Ex-Bloglines engineer Paul Querna told Mark Fletcher via Twitter that “Ask.com moved all of the bloglines engineering to china, what did you expect :P”.

Outsourcing to China and failed auction killed Bloglines

This cutting move apparently didn’t work out, as Bloglines’ problems still haven’t been fixed. It’s sad to see what can become of a promising start-up when a mother company doesn’t have a heart for it (Jaiku, anyone?).

About the author: Ernst-Jan is blogger and co-organizer of BLOG08, who previously worked in New York to cover news at the United Nations. Next to writing, he's also a singer in the band Christina Five. Follow him on Twitter or read his personal blog Dutchproblogger.com .

12 comments/trackbacks to ““Outsourcing to China and failed auction killed Bloglines””

  1. Dec 25, 2008: riwilo (Richard Loerakker)

    Outsourcing to China and failed auction killed Bloglines: http://is.gd/dtDe

    Reply

  2. Mar 28, 2009: trilobitelarvae (trilobitelarvae)

    why I can’t access bloglines in China http://is.gd/dtDe

    Reply

  3. May 10, 2009: tandemrandom.com » Bloglines Has Been Offline for Hours

    [...] in October that the owner of Bloglines, Ask.Com, tried unsuccessfully to sell the site and has outsourced the operation to China. An unofficial Twitter account, bloglines, has been tracking the site for a while and [...]

  4. May 10, 2009: tandemrandom.com » Bloglines Offline for Hours (and Outsourced to China)

    [...] in October that the owner of Bloglines, Ask.Com, tried unsuccessfully to sell the site and has outsourced the operation to China. An unofficial Twitter account, bloglines, has been tracking the site for a while and [...]

  5. May 24, 2009: Bloglines Offline for Hours (and Outsourced to China) | Global News Tonight

    [...] in October that the owner of Bloglines, Ask.Com, tried unsuccessfully to sell the site and has outsourced the operation to China. An unofficial Twitter account, bloglines, has been tracking the site for a while and [...]

  6. May 25, 2009: Bloglines Offline for Hours (and Outsourced to China)

    [...] in October that the owner of Bloglines, Ask.Com, tried unsuccessfully to sell the site and has outsourced the operation to China. An unofficial Twitter account, bloglines, has been tracking the site for a while and [...]

  1. By Boris Veldhuijzen van Zanten on Oct 21, 2008

    Can we get some other anonymous sources here? It is possible comment without filling out the form so go right ahead!

    Reply

  2. By Jeroen on Oct 21, 2008

    I’m not a Bloglines user so can’t comment on the article much. But the last sentence triggered me:

    “It’s sad to see what can become of a promising start-up when a mother company doesn’t have a heart for it (Jaiku, anyone?).”

    Jaiku is often mentioned nowadays as a failed acquisition. I’m a big fan of the service still but wondering what the hell they’re working on, as it isn’t even included in Android and, feature wise, basically stood still since the acquisition. Check http://joi.jaiku.com/presence/47070668 to get a feel on how Google is handling the situation.

    I hope Jaiku isn’t going the way of Bloglines (or Dodgeball for that matter).

    Reply

  3. By MrFeedReader on Oct 21, 2008

    Since yesterday (monday 20 october) Bloglines is fine again, see also here. So that part of this post is a bit late. But I like the inside info on why it potentially happened :O

    Reply

  4. By Bob Boynton on Oct 21, 2008

    Yes, bloglines is back. They did not answer the communication I sent them about it not working, but all of the feeds are back.

    It seems to me that this got inordinately exaggerated. Most of the online services I use do not respond for a while at one time or another including, I seem to recall, some of google’s services.

    I suppose my thought is that we all ought to ‘cool it’ before threatening to put a service out of business — Arrington, former founder of bloglines, etc.

    Reply

  5. By James on Oct 22, 2008

    Obviously you’re biased.
    It is not about outsourcing to China or India or other countries. When a company has problem, it is much easier to blame someone else instead of face it’s own problem.

    James
    CEO
    http://www.bpovia.com/

    Reply

  6. By Richard Loerakker on Dec 25, 2008

    Bloglines has been left for dead by Ask.com it seems. I’ve tried contacting Ask.com using their various feedback forms, sent them email. I never got response. At this stage I’m so fed up with them I’ve written a rant about it on my weblog and am searching for likeminded people who think that Ask.com its service and response to users is a bad example for how to run a company. Neglecting your user base is one of the biggest errors you can make.

    http://www.loerakker.org/2008/.....fucked.php

    Reply

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