A performance indicator or key performance indicator (KPI) is industry jargon for a type of performance measurement. An organization may use KPIs to evaluate its success, or to evaluate the success of a particular activity in which it is engaged. Sometimes success is defined in terms of making progress toward strategic goals, but often success is simply the repeated, periodic achievement of some level of operational goal (e.g. zero defects, 10/10 customer satisfaction, etc.).
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To successfully navigate through this new way of working, it’s more important than ever to master the rules of the goal ...