Office Hours on customer engagement with Zendesk

Finding the right knowledge to grow your startup is hard and time intensive. To help you grow your business, we invite experts to share their expertise with our community. Office hours brings you the knowledge and insights to operate more effectively by learning from the best. In these one-on-one sessions, you can ask for advice on any challenges you’ve been facing. This is an online event.

Your customers want solutions fast and studies prove that customers prefer a DIY approach over contacting a support agent. For this sessions of Office Hours, Zendesk experts will help you quickly get started on scaling your support channel, building an effective self-service solution, and how to measure success. In addition, you'll learn more about how Zendesk is offering 6 months of our customer service and sales CRM solutions for free to TNW members. 

Sign up now - spots are limited! 

Experts 

• Pedro Muller - Group Manager of Startups Initiatives -  has developed his career at Zendesk, where he's spent his last seven years. Zendesk provides software for customer experience to a wide range of customers worldwide. For his latest venture at Zendesk, Pedro manages the Startup Initiatives team, enabling the growth of more than seven thousand early-stage startups through the Zendesk for Startups Program. He built a partner ecosystem with top leading Venture Capital firms, Accelerators, Incubators, and other tech providers like Brex, Stripe, AWS, and Segment. When he's not talking tech, he's exploring the outdoors on a surfboard, skiing on the slopes, and learning different cultures.
• Brad Bowery -  Strategic Partnerships Manager of Startups Initiatives at Zendesk - focuses on VC and startup accelerator partnerships at Zendesk for Startups. He is also a partner at Founders Den. Prior to Zendesk, Brad co-founded 2 companies: Pace Avenue and SRECTrade. Brad has a bachelor’s degree from Brown University, where he holds the school pole vault record, and an MBA from Stanford Graduate School of Business, where he served on the board of the Stanford Entrepreneurship Network, the cross-campus leadership group that organizes Stanford’s E-Week. In his free time, he is an avid kitesurfer, fly-fisher, alpine skier and ice hockey player.