Ayelet NoffFounder & CEO
Ayelet Noff is the Founder and CEO of PR Firm SlicedBrand , a global PR agency headquartered in Europe. Ayelet has 20 years of experience in Ayelet Noff is the Founder and CEO of PR Firm SlicedBrand , a global PR agency headquartered in Europe. Ayelet has 20 years of experience in public relations and marketing. She has successfully led the PR activities of over a thousand technology companies in various fields, including AI, healthtech, blockchain, mobile, cybersecurity, fintech, lifestyle, and many more.
Facebook Pages are increasingly becoming an invaluable part of companies’ day-to-day marketing activities, but during FMC in February of last year, Facebook announced to businesses that an average of only 16% of the members on their Page actually get exposed on their newsfeed to the content that they upload.
This caused quite a shock amongst companies that until then weren’t really sure how Facebook’s news feed algorithm (EdgeRank) really works nor how much visibility they were actually getting, however, they were certain that it was definitely higher than 16%. To improve their reach, Facebook allows Page admins to pay to promote posts to a wider audience.
Despite allegations that Facebook was now trying to force Page owners to pay for reach by using promoted posts, the company has been aggressively fighting such rumors. Facebook argues from their end that the reason for this limit is to avoid spam and make sure that Facebook’s news feed provides people with more of the content that they want to receive rather than content supplied by certain spammy brand Pages.
So Pages were now competing for a smaller share of users’ newsfeeds and in order to be able to gain significant exposure, they needed to invest money into promoting themselves. This all translated into spending a substantial budget on advertising.
Now it is completely understood that as a public company Facebook needs to make money for its shareholders, and advertising is an obvious path to revenue. We have all seen the company’s stock climb in recent weeks. But limiting the exposure of Pages to such a low percentage of their members is in my mind, a mistake.
A unique tool
Let’s think for a moment: Why are brands and marketers on Facebook to begin with? So yes, there are over a billion people on Facebook and it’s an amazing platform to reach the masses. Yet at the same time, TV is still one of the most popular methods of consumption in the world and while Facebook is the most visited site on the Web, other sites still get a lot of traffic too. Google advertising is everywhere, and though print is slowly dying, 15 million newspapers are sold every day in the UK alone out of a population of around 50 million adults. Truth is that Facebook has not always been such a popular marketing tool merely due to its size or penetration, but rather, also because of its most valuable asset – retention.
Unlike any other advertising tool, Facebook always gave brands the power to connect with the audience that responded to their advertising efforts, for free, even after the campaign was over. This was truly unique. Once a TV ad campaign is done, it’s done, and the only way to connect to that audience again is to buy more ad time and spend more money. This retention of fans is why Facebook has always been so charming to marketers – it enabled them to forge a long-term connection with their community and not a quick “wham bam thank u ma’am” type of relationship.
“Ever get the feeling you’ve been cheated?”
Once Facebook started chewing away at the freemium part of that model, it lost that unique edge over other marketing tools. I’ve heard from a few different companies that they felt “cheated” by the world’s largest social network, as they had worked so hard to grow a substantial, lively community and now Facebook was substantially limiting the number of members they could actually reach with their content.
To me, decreasing the exposure of Pages in order to gain more dow from advertising seems almost too obvious of a path when Facebook has so many other ways it could monetize. I’ve always expected Facebook to be a pioneer in its tactics and I expect the same in this case. What if Facebook increased Page reach and added some other, more creative monetization tactics to the mix?
What are some other ways Facebook could make money?
- Business Page fees: Regardless of the exact amount of reach, businesses are gaining a great deal of value from Facebook Pages. Facebook could ask for a small subscription fee from businesses to maintain a Page on its platform. This will put marketers at ease, since they know that for a set fee, they can reach and connect with most of their audience.
- Increase of friendship limit: – I know many people (including myself) who would pay a small monthly fee to be able to hold more than 5,000 friends. Again, Facebook would be monetizing its user base, but not in a “must have” sort of way but rather in an optional way for receiving a premium feature.
- Phone calls: – Just like Skype, Facebook could let users call their friends’ cell phones even when they’re not online for a small fee, using Facebook Messenger’s VoIP functionality.
- Facebook Offers: A few companies have complained about the fact that unlike other online coupon systems, Facebook Offers don’t require the costumer to do anything other than click them, thus reducing conversion and ultimately revenue. If Facebook re-structures its Offers to work more like other online coupons, it can make it a better sales tool and also take a little off the top. Beyond this being an obvious revenue channel, Facebook can also bring in a great deal more ad buy money from advertisers that want to utilize a more sales oriented approach.
- Real-time insights: Currently one annoying aspect in regards to managing Facebook Pages is that Page Insights take two days to update. For a small fee Facebook could create “Premium Pages” that receive insights in real-time; an invaluable tool for any big brand, specifically in times of campaigns (either on or off Facebook).
There are so many ways that Facebook could monetize itself without chasing away marketers that it is unclear to me why Page reach has to be kept so low. It would seem to me that keeping Page reach higher while adding other forms of monetization to the mix would be more in line with Facebook’s values of keeping us all connected to the people and brands that we like and enjoy.
Facebook proclaims on its homepage: “Sign up. It’s free and always will be”. However to continue being a free platform for users, Facebook must find ways to survive. We shouldn’t be angry about the need of this enormous ecosystem to sustain itself. We should be happy to have a platform that enables us to communicate, engage and develop together as a human race more effectively and regularly than ever before. I expect there’s some sort of price to be paid for that. The question is how much are we willing to pay, and what for?
Image credit: Justin Sullivan / Getty Images
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