Following the alleged rape of a passenger by an Uber driver in India last year, the company announced in December that it would chalk out enhanced safety measures to protect its customers. Today, head of global safety Phillip Cardenas has announced Uber’s initiatives to keep riders safe.
The company has put in place a new Code of Conduct for its drivers, which enumerates guidelines on treating customers with respect and looking out for their safety, ensuring compliance with the law and keeping documents up-to-date.
A new advisory board will be established to review Uber’s safety practices and guide the company on adding safety features to its platform. And as part of its new Quality Assurance program, off-duty law enforcement and security professionals will routinely audit and report drivers’ behavior and their compliance with the code of conduct.
In addition, Uber has created Incident Response teams across the globe to tackle emergencies and manage safety concerns round the clock.
Cardenas also counted the new in-app SOS button and the Send Status feature launched in India among the company’s recently introduced measures — but even after nearly two months, those functions aren’t yet available in other regions.
Between its safety issues and trouble complying with local transport regulations across the globe, Uber certainly has a lot to fix before it can run smoothly in all its markets.
➤ An Update From The Uber Safety Team [Uber Blog]