Following Uberâs most recent update, court documents have confirmed that the data it collects is for more than making a better rider experience. But, in fact, Uber employees are using the information to stalk high-profile users and even their exes.
In an October court filing, Uberâs former forensic investigator, Samuel âWardâ Spangenberg says the company fails to adequately protect personal data collected when a customer requests a ride.
Spangenberg testified that:
Uberâs lack of security regarding its customer data was resulting in Uber employees being able to track high profile politicians, celebrities, and even personal acquaintances of Uber employees, including ex-boyfriends/girlfriends, and ex-spousesâŠ
According to The Huffington Post, Uberâs Chief Information Security Officer John Flynn disputed most of Spangenbergâs allegations in an internal email to employees:
Much of the information is out of date and doesnât accurately reflect the state of our practices today.
Uber insists that its strict policies prohibit employees from accessing usersâ trip information. However, five former Uber security professionals have come forward, confirming that the company continues to allow access to this data.
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According to these sources, Uberâs policy relies on the honor system where employees agree not to abuse their access. But the company doesnât actually prevent employees from acquiring private information.
This isnât the first time Uber has been in hot-water for tracking customers. In 2014, executives were fined $20,000 for using the companyâs âGod Viewâ feature to follow customers in real time â and without their permission.
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