Want to keep the TNW Conference vibe going?? Tickets for TNW2022 are available now >>

The heart of tech

This article was published on May 22, 2020

Netflix will cancel your account if you haven’t used it in a while

Netflix will cancel your account if you haven’t used it in a while
Ivan Mehta
Story by

Ivan Mehta

Ivan covers Big Tech, India, policy, AI, security, platforms, and apps for TNW. That's one heck of a mixed bag. He likes to say "Bleh." Ivan covers Big Tech, India, policy, AI, security, platforms, and apps for TNW. That's one heck of a mixed bag. He likes to say "Bleh."

Sometimes when you look at your credit card bill, you suddenly realize that you are subscribed to an app that you haven’t used in years. Netflix is taking some steps to help you save some money by canceling your account, if you haven’t used it in a long time.

Yesterday, the company said it’s sending emails to anyone who’s not watched anything in a year since joining or has stopped watching for more than two years:

So we’re asking everyone who has not watched anything on Netflix for a year since they joined to confirm they want to keep their membership. And we’ll do the same for anyone who has stopped watching for more than two years.

[Read: Google and Apple launch COVID-19 contact-tracing tech]

If these people don’t respond to Netflix‘s emails, the streaming service will automatically cancel their accounts. The company says it’ll keep your data for 10 months, so if you reactivate you’ll still retain your favorites, profiles, viewing preferences, and account details.

Netflix says that these inactive accounts represent less than half of one percent — a few hundred thousand accounts — of its 182 million subscriber base, and the money has already been accounted for. 

Also tagged with