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This article was published on January 22, 2014

    UK mobile and broadband providers must let you leave mid-contract if they hike their prices

    UK mobile and broadband providers must let you leave mid-contract if they hike their prices
    Paul Sawers
    Story by

    Paul Sawers

    Paul Sawers was a reporter with The Next Web in various roles from May 2011 to November 2014. Follow Paul on Twitter: @psawers or check h Paul Sawers was a reporter with The Next Web in various roles from May 2011 to November 2014. Follow Paul on Twitter: @psawers or check him out on Google+.

    Back in October, UK regulator Ofcom said that consumers and small businesses should be able to cancel their mobile, broadband or landline contracts without being penalized, if the provider increases the cost of their subscription.

    The new guidance comes into effect from tomorrow (January 23), and follows a review into the fairness of contract price terms which found that many consumers had been caught-out by price hikes, when they believed their contract meant fixed prices. Now, providers are still allowed to raise prices if they wish, but conversely end-users must be given one month’s notice and are now officially within their rights to tear up their agreement and start looking elsewhere.

    Ofcom had previously stated that new legislation wasn’t required, as it all comes down to how existing telecoms rules are interpreted. And this is what the regulator was stepping in to clarify – Ofcom says it will “monitor providers’ application of the guidance and complaints”. Meanwhile, you can read the amended guidelines here.

    Protection for consumers against unexpected mid-contract price rises | Ofcom