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The heart of tech

This article was published on July 24, 2018

Leaked Apple videos allegedly show internal iPhone repair process

Leaked Apple videos allegedly show internal iPhone repair process
Rachel Kaser
Story by

Rachel Kaser

Internet Culture Writer

Rachel is a writer and former game critic from Central Texas. She enjoys gaming, writing mystery stories, streaming on Twitch, and horseback Rachel is a writer and former game critic from Central Texas. She enjoys gaming, writing mystery stories, streaming on Twitch, and horseback riding. Check her Twitter for curmudgeonly criticisms.

Several videos, apparently made by Apple, offer a peak into the iPhone repair process. They’ve surfaced on YouTube, meaning you can take a gander at what really happens to your iPhone when you send it back to be fixed.

The details: Eleven videos, each with Apple branding, were originally uploaded to Twitter, according to Motherboard. In each of the videos, you see a different repair process, including how to open the iPhone X and how to replace a Macbook Pros’ Touch ID board. The repair staff in the video use Apple proprietary tools while working on the products.

Arman Haji downloaded and re-uploaded them to his YouTube channel, telling Motherboard he wanted users to see them after the Twitter account was suspended.

Is this for real? I mean, I’m sure there’s a chance they could be fake, but they look like the real enchilada to me. The test of that, probably, will be how soon the videos are taken down. I can’t see Apple being content to see its internal videos publicly available on YouTube, if this is what they are.

These videos might encourage third-party repairs that more closely mimic Apple’s official repairs, which would put the company at a bit of a disadvantage. It’s traditionally resisted the notion of third-party repairs — last year it fought against a “right to repair” bill in Nebraska that would have granted non-Apple repair services access to diagnostic manuals and other materials.