The heart of tech

This article was published on July 15, 2014


    How hard can canceling your Comcast account be? Very hard.

    How hard can canceling your Comcast account be? Very hard. Image by: Joe Raedle
    Jon Russell
    Story by

    Jon Russell

    Jon Russell was Asia Editor for The Next Web from 2011 to 2014. Originally from the UK, he lives in Bangkok, Thailand. You can find him on T Jon Russell was Asia Editor for The Next Web from 2011 to 2014. Originally from the UK, he lives in Bangkok, Thailand. You can find him on Twitter, Angel List, LinkedIn.

    How hard can it be to disconnect from your internet and cable provider? It’s a battle if you are a Comcast customer, according to the experience AOL’s Ryan Block and his wife Veronica Belmont recently went through.

    The couple recorded their painful conversation with a Comcast rep 10 minutes into the call, which is at times akin to a desperate girlfriend or boyfriend clinging on to a fractured relationship until the bitter end. Unfortunately, the Comcast staffer seemingly did not know he was talking with two tech influencers, and now of the recording is spreading online.

    Update: Comcast has apologized and is investigating the incident.

    Are Block and Belmont alone in receiving this level of nightmarish customer care, or have you experienced something similar? Sound off in the comments.

    Thumbnail image via Joe Raedle / AFP / Getty Images