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This article was published on January 13, 2015

Here’s how Apple deals with people who ask for too many iTunes refunds

Here’s how Apple deals with people who ask for too many iTunes refunds
Mic Wright
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Mic Wright

Reporter, TNW

Mic Wright is a journalist specialising in technology, music and popular culture. He lives in Dublin. He is on Twitter at @brokenbottleboy. Mic Wright is a journalist specialising in technology, music and popular culture. He lives in Dublin. He is on Twitter at @brokenbottleboy.

We’ve been wondering for a while what Apple would do to deal with users who went overboard requesting their money back under its new EU-mandated 14-day refund policy. Now we know.

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Rosyna Keller shared the alert above, which only appears if a customer has repeatedly requested refunds for iTunes Store content. By tapping ‘Buy’, they’re then forced to revoke their right to a refund if they download the item within fourteen days.

Apple’s able to take this step because EU law allows companies to remove the right to a refund on digital content as long as the customer is told at the point of download.

We’ve contacted Apple to find out more and will update this post if we have any more details.

➤ Apple defends against EU 14-day refund abuse with App Store alert for customers with excessive refunds on file [9to5Mac]

 

 

 

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