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This article was published on January 28, 2020


You can now bother Google for tech support with #AndroidHelp

#AndroidHelp for all your Android-related issues

You can now bother Google for tech support with #AndroidHelp
Mix
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Mix

Former TNW Writer

Mix is a tech writer based in Amsterdam that loves cinema and probably hates the movies that you like. Tell him everything you despise about Mix is a tech writer based in Amsterdam that loves cinema and probably hates the movies that you like. Tell him everything you despise about his work on Twitter.

No, it’s not a scam: Google is officially providing Android tech support over Twitter now.

In an announcement on — yep, you guessed it — Twitter, Google encouraged users to contact the company with any Android-related technical difficulties they might be experiencing using the hashtag #AndroidHelp. Until now, users mostly had to rely on Google’s support forums for such requests.

Today Google is announcing that you can get Android assistance on Twitter by tweeting your issue using the hashtag #AndroidHelp,” a company rep wrote on Reddit. “Responses will come from the official @android Twitter handle.”

[Read: Angry programmer sends army of bots after Windows Support scammers]

As XDA-Developers remarks, your chances of receiving help from Google are better if you keep your questions strictly about Android. Any enquiries about specific phone models will likely be passed on to the actual phone maker.

On that note, here are some of the things you can ask the Big G about:

  • General troubleshooting
  • Identity and Authentication
  • Accessibility
  • Security
  • And many other Android features

So next time you’re wondering why a feature — maybe dark mode — is glitching out, tweet your concern with the hashtag #AndroidHelp, and Google will give you a hand. Godspeed.

Hopefully, it works better than its product hotline.

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