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This article was published on March 1, 2011

Gmail will be restored to affected users soon

Gmail will be restored to affected users soon
Francis Tan
Story by

Francis Tan

Francis Tan is the Asia editor of TNW, who is based in the Philippines. He is particularly interested in Asian Internet startups, social me Francis Tan is the Asia editor of TNW, who is based in the Philippines. He is particularly interested in Asian Internet startups, social media and e-commerce. Get in touch with him via Twitter @francistan or Email [email protected].

We reported yesterday that Google has acknowledged a problem with its popular Gmail email service after users reported missing emails, labels and contacts. In a recent post from the Gmail blog, the team reassures that they have already restored access to many of those who were affected.

If you’re one of the unfortunate Gmail users who logged into Gmail yesterday only to find that all your email and data were gone, you can breathe now because according to Google, things should be back to normal for everyone soon.

Google explained the issue:

We released a storage software update that introduced the unexpected bug, which caused 0.02% of Gmail users to temporarily lose access to their email. When we discovered the problem, we immediately stopped the deployment of the new software and reverted to the old version.

Apparently, to protect our information from these unusual bugs, the company also backs it up to offline tapes, which is why it took quite a while for the emails to be restored. Corrective action is being taken to help prevent the error from occurring again.

If you were affected by this issue, emails sent to you between 6:00 PM PST on February 27 and 2:00 PM PST on February 28 were likely not delivered to your mailbox, and the senders would have received a notification that their messages weren’t delivered.

If you want to avoid scares like these, go ahead and try one of our suggestions in our previous post, 5 free ways to back up your Gmail online and offline.