The company’s apps now include a tab dedicated to social media support. It allows users to surface urgent tweets in a custom stream so they can spot customers’ questions and respond quickly.
Tweets can also be converted into support tickets right from the app, and assigned to the right team for quick resolution.
Plus, when a customer tweets to a brand, support agents can access past interactions over email, phone, chat and other channels for context.
The new social tab is now available to Freshdesk customers on all its paid plans (Blossom and above).