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This article was published on January 21, 2015


Freshdesk app updates make Twitter customer support easier

Freshdesk app updates make Twitter customer support easier
Abhimanyu Ghoshal
Story by

Abhimanyu Ghoshal

Managing Editor

Abhimanyu is TNW's Managing Editor, and is all about personal devices, Asia's tech ecosystem, as well as the intersection of technology and Abhimanyu is TNW's Managing Editor, and is all about personal devices, Asia's tech ecosystem, as well as the intersection of technology and culture. Hit him up on Twitter, or write in: [email protected].

Freshdesk announced today that it has updated its Android and iOS apps with new features to allow its users to easily respond to customer support issues on Twitter.

The company’s apps now include a tab dedicated to social media support. It allows users to surface urgent tweets in a custom stream so they can spot customers’ questions and respond quickly.

FreshDesk Android

Tweets can also be converted into support tickets right from the app, and assigned to the right team for quick resolution.

Plus, when a customer tweets to a brand, support agents can access past interactions over email, phone, chat and other channels for context.

FreshDesk Android 2

The new social tab is now available to Freshdesk customers on all its paid plans (Blossom and above).

Freshdesk [Android/iOS]