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This article was published on April 21, 2016

Advertisers finally get the message: Consumers don’t like crappy ads

Advertisers finally get the message: Consumers don’t like crappy ads
Kara Burney
Story by

Kara Burney

Kara Burney is Director of Content for TrackMaven, the digital marketing analytics platform used by hundreds of the world’s best brands, and Kara Burney is Director of Content for TrackMaven, the digital marketing analytics platform used by hundreds of the world’s best brands, and author of “The Content Marketing Paradox Revisited: Time for a Reboot?”. Follow her on Twitter at @wkndatburneys.

Just five years ago in 2011, American adults spent less than an hour per day on mobile devices.

By 2015, adults spent 5.6 hours a day on internet-connected devices, more than half of which (2.8 hours) were spent on mobile devices. And the average US smartphone user now spends 88 percent of his or her time on a mobile device within an app, and only 12 percent using the web browser.

We spend so much time on our phones we’ve even dubbed the shoulder-stooped posture “smartphone neck.”

But physiology aside, the rise in mobile usage is also creating a paradigm shift in the way brands communicate with consumers.

First and foremost, the rise in mobile usage redoubles the necessity for brands to deliver content that is consumable on the go and at first touch.

On this front, the social networks themselves are actively pushing this change forward. Consider the efforts from social networks to increase in-platform action and attention, including Facebook Instant Articles; “shop now” and “buy it” buttons on Instagram and Pinterest; autoplay video content on Twitter and Facebook; and SnapChat Discover, which delivers in-feed curated stories from media companies.

In other words, social media content is no longer a “clickbait” lure. It needs to stand on its own within a consumer’s network of choice.

On this front, a new report on content marketing trends by TrackMaven offers a leading indication that brands are trying to deliver richer social content. On Instagram, for example, growth in the number of brands posting video content across 2015 outpaced growth in the number of brands posting photos (139 percent versus 91 percent).

pics vs vids on instagram op-ed graph.png

However, creating platform-specific content involves more than simply posting an extra video or two.

Platform-specific content is content created specifically for a particular social network or channel (i.e. blogs, email, etc.), delivered in the optimal medium for that channel (i.e. video, gifs, link post, etc.), and tailored to the ideal specifications for that platform (i.e. optimum word count, dimensions, etc.).

The optimum number of clicks required to glean real value from platform- specific content? Zero.

The onus is on brands to entice and engage up front. Immediate and immersive content is the ideal.

Why the urgency around platform-specific content? Just look to China, the largest Internet market by population, to see what the next wave in mobile content delivery looks like.

In China, Tencent’s platform, WeChat, launched in January 2011 as a mobile messaging app, but quickly adapted to include capabilities for video media, food delivery, taxi services, payment and ecommerce, and more. Within five years of its launch, WeChat amassed half of the country’s population (650 million) as monthly active users.

WeChat’s broad audience adoption and robust in-platform content delivery capabilities laid the groundwork for an unprecedented content marketing event. In 2015, WeChat organically delivered 200 million views of “Under the Dome,” a self-financed, long-form documentary (103 minutes) investigating smog in China, within three days of its release.

under the dome graph 4 oped.png

Yes, in this age of fractured attention, where conventional marketing wisdom advises us to keep video content to 90 seconds or fewer, a 103-minute documentary about smog organically reached an audience of 200 million. In fact, WeChat accounted for the lion’s share of views of the documentary, more than traditional news and web sources.

The bottom line: Platform-specific content is a marketer’s firepower to connect with mobile-addicted consumers.

Social networks are adapting to promote greater in-app time and activity (which, if successful, incentivizes paying to play).

To stay relevant, brands must create content that is well-suited for each platform and consumable with as few additional hoops — or clicks — to jump through. For marketing teams, creating custom content will require more intentional use of resources, more creativity, and more budget. But the teams taking the time to be intentional will outperform those that are spraying and praying every time.