Facebook is making good on its promise to make Messenger a whole lot more useful with its first airline integration, allowing KLM passengers to access a range of functionality without ever leaving the chat app.
From today, you can access boarding passes, get check-in reminders, flight status updates and ask customer service queries right from within Messenger – it is a gradual rollout though, so it might not be available for you right now.
To set yourself up for the service, you just need to access your booking or check-in on KLM.com in a browser that you’ve used to log into Messenger recently – anytime in the last 90 days will work fine.
Naturally, if you’ve set your browser not to accept cookies, then you’ll need to change that setting first.
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While right now the KLM-only integration will limit its appeal, it’s a sign of Facebook’s ambitions to put Messenger at the heart of both physical and digital products.
And for a company with a reach the size of Facebook’s, that’s certainly an interesting (or scary) proposition if it can pull it off.
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