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This article was published on October 14, 2011

Computer glitch halts Softbank sales on iPhone 4S launch day in Japan

Computer glitch halts Softbank sales on iPhone 4S launch day in Japan Image by: REUTERS
Jon Russell
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Jon Russell

Jon Russell was Asia Editor for The Next Web from 2011 to 2014. Originally from the UK, he lives in Bangkok, Thailand. You can find him on T Jon Russell was Asia Editor for The Next Web from 2011 to 2014. Originally from the UK, he lives in Bangkok, Thailand. You can find him on Twitter, Angel List, LinkedIn.

The opening day of iPhone 4S sales in Japan did not start well for Softbank. According to the Wall Street Journal, the operator was forced to suspend the sale of all smartphones, including the new device from Apple, at 0200 GMT this morning after a computer glitch affected customer registrations.

During the down-time staff at Softbank, which just lost its iPhone exclusivity after rival KDDI  became an iPhone 4S carrrier, took customer details by pen, paper and any other means necessary to avoid missing out on business.

The issue was fixed three hours later with the operator optimistic that it did not cause any loss of sales.

KDDI’s new partnership with Apple in Japan will put Softbank under greater pressure as both operators look to catch market leader NTT DoCoMo. Though it does not have a partnership with Apple in Japan, DoCoMo offers an iPhone tariff for Softbank, and now KDDI, customers that are looking to transition to its network.