China’s largest date-to-marry matchmaking apps are experimenting with leveraging live-streaming to help users find love, with mixed results.
Back in January, industry powerhouse Shijijiayuan 世纪佳园 launched a streaming video feature meant to facilitate live conversation between multiple participants, a sort of talk show where app users are both the hosts and the audience.
Confused? We’re not surprised. There’s nothing like it in the western app space, so here’s a quick breakdown of the feature flow:
1. “James” opens a chat room and sets a topic, and in turn, automatically becomes the room’s first host. He waits for another person to join as the second host.
2. “Jessica” sees that James’ chat room needs a host, and thinks James is cute, so she applies to host with him.
3. James accepts Jessica’s host application, and Jessica becomes the show’s second host. James and Jessica talk to each other, and their conversation is broadcast publicly across the app.
4. Any number of other users can browse a list of all live streams. Those other users can then listen in. While they’re listening, they can use a text chat window to communicate with each other, and with the hosts.
5. If any other user likes James or Jessica, they can contact them privately, or even offer them virtual gifts. So while James and Jessica are courting each other, they’re also showing off their stuff for the rest of the room.
The idea was interesting in theory, but in practice, it turned out to be a little half-baked. The design team noticed several problems:
- Empty room rates were too high, with too many rooms waiting for second hosts.
- Conversation was often awkward — when two hosts did link up on the channel, they weren’t always sure what to say to each other, or how to keep the conversation flowing.
- Some hosts didn’t want to be seen — some users were interested in the talk show chat format, but didn’t want to be seen over video.
Shijijiayuan countered with a four-pronged solution :
- Third-party matchmaking emcees — the app has recently announced that special matchmakers will join conversation to keep the topics rolling when talk dies out.
- Three-way chat— allowing a third suitor to take a temporary seat in the chat, a bit like a call-in guest on a talk show.
- Voice-only shows — for camera-shy users, Shijijiayuan launched a voice-only version of the live-streaming feature.
- Karaoke sing-alongs — not sure what to talk about? That’s cool, you can belt out a rendition of your favorite song.
The solutions seem to be working: the three top players in the game, Zhenai 珍爱, Baihehunlian 百合婚恋, and Shijijiayuan 世纪佳园, have rolled out various versions of these features. Shijijiayuan reports that its live-streaming users stay an average of five minutes longer (from an average of 30 minutes to an average of 35) in the app during each use.
Why it matters
We’re gonna go out on a limb here and say the thought of live-streaming one’s total lack of game probably strikes dread into the heart of Western audiences. Yikes, right?
There’s a concept in interface design theory called “skeuomorphism” (Interaction Design Foundation):
Skeuomorphism is a term most often used in graphical user interface design to describe interface objects that mimic their real-world counterparts in how they appear and/or how the user can interact with them. A well-known example is the recycle bin icon used for discarding files. Skeuomorphism makes interface objects familiar to users by using concepts they recognize.
In other words, good interfaces imitate real life. In real life, Chinese daters are comfortable feeling each other out in large groups of friends. In real life, karaoke is a big part of socializing in China. In real life, third-party matchmaking has been around for a few thousand years and is still very much a thing.
Our use of “skeuomorphism” here isn’t quite perfect. The term usually refers to a link between a real-world object and a virtual object; we’re describing a link between a set of cultural behaviors and a set of virtual behaviors. But the parallels illustrate the issues foreign app developers run up against when trying to launch in the China market: Culturally, they don’t know what they don’t know. Most non-local firms don’t have a deep enough understanding of the social landscape to respond to user needs, much less to churn out innovative features.
This is a significant barrier to market entry, and one businesses will have to tackle to have any hope of success with a China push.
Trivium User Behavior helps tech teams understand the human factors driving China‘s user markets. Our analysis sits at the cross-section of usability, sociology, and consumer research.