Beyond the click: How brands can influence visibility in AI-generated answers

The way people discover information online is quietly but fundamentally changing.

Instead of scrolling through links and choosing which article to open, users are increasingly asking large language models to answer directly. Tools like ChatGPT and Perplexity don’t send people browsing; they synthesise information from multiple sources and deliver a ready-made response inside the interface.

For brands and publishers, this creates a new problem: what does visibility mean when nobody clicks anymore?

The decline of the click-based era

For years, search optimization revolved around a familiar feedback loop: publish content, earn rankings, drive clicks, measure performance. Traffic, impressions, and engagement acted as proxies for relevance and influence. AI-generated answers disrupt that loop entirely.

When a model generates an answer:

• users may never visit the original source
• insights can be reused without triggering a pageview
• standard analytics tools capture nothing

This isn’t a temporary fluctuation in search behaviour. It’s a structural shift in how information is consumed.

How AI systems discover and use content

Large language models do not simply index the web like classic search engines. Their response generation involves a combination of training data, real-time search, and internal reasoning. As shown in analyses comparing Perplexity and ChatGPT, these systems search the web differently even when responding to the same questions.

ChatGPT tends to issue longer, context-rich queries to build an explanation, whereas Perplexity formulates shorter, list-like queries focused on freshness and comparison.

This means visibility isn’t universal across models; a topic that surfaces in one LLM is not guaranteed to surface in another.

Optimizing content for AI visibility

If clicks are no longer the primary signal, content strategies must adapt. Instead of optimizing only for human users and search engine algorithms:

• craft content that aligns with how AI systems parse and synthesise information
• signal clear, structured facts, so AI can extract and re-use them
• include up-to-date context, authoritative references, and well-labelled sections

Content intended for modern AI discovery needs both depth and freshness: explanations that support contextual reasoning (favoured by ChatGPT-style behaviour) and concise, signal-rich sections (favoured by Perplexity-style behaviour). This duality underscores the complexity of AI brand visibility.

The visibility measurement gap

Publishers and marketers have few tools to assess whether their pages are actually being consulted by AI agents. Traditional analytics platforms report pageviews, but:

• an AI might incorporate insights from a page without a click
• the model’s internal retrievals and reasoning steps are opaque
• different LLMs prioritise different parts of the web

This lack of transparency means that even high-quality content may go unnoticed in AI answers, not because it is irrelevant, but because it does not match the specific patterns an LLM uses when selecting sources.

Engineering data for brand visibility

Recognising the need for a new feedback loop, solutions are emerging that approach this problem from an engineering perspective rather than purely a marketing one. For instance, Genezio has analysed how ChatGPT and Perplexity prioritise sources and generate their search behaviours, revealing that the same topic leads to substantially different retrieval patterns across systems and therefore different visibility outcomes.

Rather than treating AI visibility as a black box, these approaches:

• extract search queries that LLMs issue during answer formation
• analyse the plumbing behind search-and-reason flows
• correlate content features with visibility patterns in each model

By observing how AI systems behave at scale, marketers can begin to measure brand visibility in conversations rather than clicks, transforming raw engineering data into actionable insight.

A future without clicks?

AI-generated answers are rapidly reshaping how information is found, processed, and presented. In this new environment, visibility is not just about ranking formulas or organic traffic; it’s about earning a place in the narrative that LLMs generate.

The brands that succeed will be those that understand not only how to produce quality content, but also how to make it legible and extractable to systems that never lead users back to a webpage.

Measuring visibility without clicks may seem intangible today, but as AI becomes central to how people seek answers, it will soon become standard practice.