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This article was published on August 19, 2013

Amazon.com and AWS Management Console go down without explanation, display generic error messages (Updated)

Amazon.com and AWS Management Console go down without explanation, display generic error messages (Updated) Image by: EMMANUEL DUNAND
Emil Protalinski
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Emil Protalinski

Emil was a reporter for The Next Web between 2012 and 2014. Over the years, he has covered the tech industry for multiple publications, incl Emil was a reporter for The Next Web between 2012 and 2014. Over the years, he has covered the tech industry for multiple publications, including Ars Technica, Neowin, TechSpot, ZDNet, and CNET. Stay in touch via Facebook, Twitter, and Google+.

Amazon’s website went down today at around 2:50 PM EST. The outage is affecting Amazon.com as well as some regional versions of the retailer’s homepage (Amazon.ca doesn’t work either, but Amazon.co.uk loads just fine).

Update at 3:32 PM EST: Amazon.com and Amazon.ca are both back.

At first, Amazon.com would simply time out. Then it gave the following generic message (even the image’s filename is “generic.png”):

generic

Now the server is returning a 500 error along with this excellent explanation:

Oops!

We’re very sorry, but we’re having trouble doing what you just asked us to do. Please give us another chance–click the Back button on your browser and try your request again. Or start from the beginning on our homepage.

Amazon.ca meanwhile is throwing up the following error message:

We’re sorry!

An error occurred when we tried to process your request. Rest assured, we’re already working on the problem and expect to resolve it shortly.
In the meantime, please note that if you were trying to make a purchase, your order has not been placed.

We apologize for the inconvenience.

Amazon Web Services appears to be working for most, although the management console is down. The Service Health Dashboard shows an issue in N. Virginia.

We have contacted Amazon about this issue. We’ll update this article if we hear back.

Top Image Credit: EMMANUEL DUNAND/AFP/Getty Images