This article was published on September 16, 2015

15 brilliant resources for hiring an all-star team

15 brilliant resources for hiring an all-star team
Paul Jun
Story by

Paul Jun

Paul Jun is on the customer success team at Help Scout, the invisible help desk software. Learn how Help Scout takes the headache out of ema Paul Jun is on the customer success team at Help Scout, the invisible help desk software. Learn how Help Scout takes the headache out of email support.

When you’re laser-focused on growing your company, you can’t hire just anyone.

You need a team of all-stars — people who can take your business to the next level and help shape the kind of organization you want to become.

“If each of us hires people who are smaller than we are, we shall become a company of dwarfs,” said the original “Mad Man,” David Ogilvy. “But if each of us hires people who are bigger than we are, we shall become a company of giants.”

At Help Scout, we have a rigorous hiring process to ensure that everyone hired possesses both the skills and attitude for our overachiever culture. Ability and character must go hand-in-hand.

We know hiring isn’t easy, but we believe it is fundamentally important to any company. Here are 15 resources to help you attract — and hire — the all-star employees you’re looking for.

Recruiting — The 3rd Crucial Startup Skill

As a five-time entrepreneur turned venture capitalist, David Skok shares a generous deep-dive into the important components of hiring.


If You Don’t Think You Need It, You Haven’t Seen Greatness

Possibly one of the truest statements I’ve ever read on hiring, Joe Kraus, two-time entrepreneur and partner at Google Ventures, shares a personal story about an experience that caused this revelation.

Your Content Strategy Is Also a Recruiting Strategy

I knew I wanted to join the Help Scout team the moment I saw the blog. Publishing great content creates a positive impression on both customers and potential job candidates.

Crafting Interviews

Receiving resumes and filling the pipeline isn’t the hard part; the interview process is where the magic may or may not happen. Cap Watkins, vice president of design at Buzzfeed, outlines some key steps that are helpful for interviewing.

I’ve Worked With Hundreds of Recruiters—Here’s What I’ve Learned

From the First Round Review, here’s a guide to help you navigate the process of finding a great recruiter.

Oil Boom Shifts The Landscape Of Rural North Dakota

Imbalanced People

Jason Cohen, author and founder of WP Engine, argues for quality over quantity: “A great developer, or a great designer, is better than 10x an average one — they’re better than an infinite number.  Because they’ll come up with ideas and implementations that 100 others wouldn’t.”

How to Make Hiring Less of a Headache

Help Scout’s Greg Ciotti shares insights from entrepreneurs and helpful tips on job descriptions, interviews, culture, and remote work.

How to Hire

Sam Altman, entrepreneur and president of Y Combinator, gives generous advice on the multiple components of hiring and how to do all of them effectively.

Organizational Debt Is Like Technical Debt — But Worse

Veteran entrepreneur Steve Blank explains why onboarding, training, and building a team requires a fresh approach and a careful look for a fast-growing company.


Hire Less and Hire Later

A chapter from 37signals, they admonish that even with access to a reservoir of talent, there is no need to get big fast. Take time to build your team thoughtfully, and your business will be better for it.

How to Hire a Remote Team

From a chapter out of Zapier’s Ultimate Guide to Remote Work, here are fantastic insights for building a remote team.

Why We Prioritize Hiring People Who Use Our Product

Leo Wildrich, CEO of Buffer, shares the four key components that he looks for when building his team.

Also worth reading: How We Hire at Buffer.

Focus on Specifics When Interviewing

A short, punchy post by Sam Altman on why it’s important to ask for specifics rather than generalities of expertise and knowledge.

hiring company building blocks

Onboarding and the Cost of Team Debt

Team debt occurs when employees aren’t properly onboarded, integrated, and managed. This essay by Kate Heddleston, a software engineer, is based on a talk that she gave at the RailsConf 2014.

The Simple Numbers That Could Change How You Hire

Eric Feng, CTO at Flipboard Inc., details how he led Hulu to draw 43 million unique viewers a month, not only through his leadership and technical skills, but also because of how he hired.

When building your business, every link added to the chain should be equally as strong as the one before. Spend time developing a method for hiring; it’s of profound importance to building and growing your best team.

Read Next: 27 ways to be happier at work

Image credit: Shutterstock

This post first appeared on HelpScout. 

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